# Senior Technical Account Manager

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Menlo Park, CA, Bellevue, WA
**Role:** Customer Success
**Salary:** $111k – $146k/yr
**Experience:** 8+ years
**Skills:** Python, SQL, AWS, Azure, GCP, Snowflake, Database Management, Data Engineering, Data Science, Sso/Saml, RBAC
**Posted:** 2026-05-21

> Lead post-sales technical engagements and drive growth for enterprise Snowflake customers. Provide technical guidance on architecture, security, optimization, and product adoption while collaborating with account teams.

## Job Description

## Responsibilities
- Collaborate regularly with Solutions Engineers to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
- Develop a deep understanding of your assigned customer's environment, use cases, and challenges, and provide expert technical advice post-production
- Develop, manage, and implement a strategy for efficient workload consumption
- Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
- Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
- Lead customers through Well-Architected Framework outcomes, including security hardening (MFA, SSO/SAML, RBAC), DR/BCP readiness, AI observability and alerting design, platform modernization, and performance and cost optimization
- Leverage AI tools to develop scalable playbooks, skills, and automation that enable the broader CX organization to deliver technical outcomes faster and more consistently
- Travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

## Requirements
- B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
- Hands-on experience with Python and SQL
- 8+ years of experience managing enterprise customer environments as a technical resource, or equivalent role
- 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
- Firsthand Snowflake product experience is required
- Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
- Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
- Hands-on experience in database management, data engineering, and data science
- Experience working within the partner ecosystem as it pertains to Snowflake solutions
- Skilled in resolving complex escalations with senior customer executives
- Excellent verbal, written, communication, and receptive listening skills
- High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
- Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
- Excellent team player able to work with virtual and global cross-functional teams

## Nice-to-Haves
- Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred
- Snowflake SnowPro Advanced Certification is strongly preferred

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