# Senior Operations Associate, Implementation

**Company:** [Commure](https://hotfix.jobs/companies/commure)
**Location:** Remote
**Role:** Customer Success
**Salary:** $80k – $95k/yr
**Experience:** 3+ years
**Skills:** SQL, Retool, Looker, Tableau, JavaScript, SaaS, ehr, epic, AI/ML, Data Pipelines
**Posted:** 2026-07-27

> Leads implementation and adoption of healthcare SaaS products for enterprise clients, managing onboarding, custom configurations, data analytics, and C-level relationships. Requires 3+ years experience, bachelor's degree, SQL proficiency, and up to 50% travel.

## Job Description

## What You'll Do
- Drive activation projects for new strategic clients, from kickoff to go-live and steady state
- Define and standardize implementation methodologies and best practices across the organization
- Develop and execute comprehensive implementation plans aligned with client objectives and timelines
- Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
- Configure and customize Commure solutions to meet specific client requirements and workflows
- Design and build custom operational tools and dashboards using **Retool** to support client implementations and track metrics
- Create and maintain data pipelines and analytics workflows to monitor implementation progress
- Develop **SQL** queries and scripts to analyze client usage patterns and adoption metrics
- Design and deliver training programs for various user groups (providers, staff, administrators)
- Establish and track key performance indicators (KPIs) to measure implementation success
- Build automated reporting solutions to track implementation progress and success metrics
- Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
- Create and maintain implementation documentation, best practices, and process improvements
- Collaborate with Product and Engineering teams to resolve technical issues during implementation
- Drive continuous improvement of implementation processes based on metrics and feedback

## What You Have
- Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
- 3+ years of experience in **SaaS** technology, healthcare technology or a similar role
- Technical aptitude with basic data analysis capabilities i.e. **SQL** and experience with data visualization tools (**Looker**, **Tableau**)
- Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
- Superior communication and presentation skills, particularly with stakeholders
- Experience with change management and stakeholder engagement at enterprise scale
- Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

## Nice to Have
- Experience with **AI/ML** technologies in healthcare
- Strong understanding of healthcare workflows and **EHR** systems (especially **Epic**)
- Experience with low-code platforms (**Retool** preferred) for creating operational dashboards and tools
- Ability to write and understand basic **JavaScript/SQL** for customizing implementations
- Background in clinical documentation or medical scribing

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