# Operations Business Analyst

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Unspecified
**Role:** Data Analytics
**Experience:** 5+ years
**Skills:** Python, SQL, Salesforce, Tableau, Data Cleaning, Data Transformation, Data Blending, Data Analysis, Business Reporting, Dashboard Design, Data Engineering, Data Architecture, Financial Forecasting, Capacity Planning, SaaS
**Posted:** 2026-08-25

> The Business Analyst owns operational reporting and strategic analysis for Technical Services, partnering with Finance, Analytics, and other teams to identify trends and deliver actionable recommendations. The role requires 5+ years of analytics experience, Python or SQL proficiency, Salesforce reporting, and Tableau dashboard expertise.

## Job Description

## Responsibilities
- Own recurring business reporting cadences and deliver timely reporting materials for leadership reviews, performance reporting, and operational planning.
- Review data for trends, anomalies, open questions, and opportunities for deeper analysis.
- Analyze Technical Services processes, service performance, pricing models, deal structures, financial forecasts, and capacity.
- Partner with Analytics, Data Engineering, Data Architecture, Finance, and cross-functional stakeholders to ensure accurate, documented data.
- Consult with stakeholders on measurement and reporting needs; design and build self-service dashboards.
- Translate analyses into concise narratives, recommendations, and reporting for technical and non-technical audiences, including senior leadership.
- Balance recurring reporting with strategic and ad-hoc analyses.

## Requirements
- 5+ years of hands-on analytics and business reporting experience, or 3+ years with an MBA or equivalent degree.
- Experience supporting customer-facing organizations, ideally in SaaS or subscription-based businesses.
- Proficiency cleaning, transforming, blending, querying, and analyzing data with Python and/or SQL.
- Understanding of sales and services processes and business performance analysis.
- Experience reporting on Salesforce data.
- Experience creating automated stakeholder self-service dashboards in Tableau.
- Experience presenting to senior or executive leadership.
- Ability to identify data signals, trends, anomalies, and actionable recommendations.
- Strong communication skills for explaining technical concepts and data stories.
- Ability to manage competing priorities, tradeoffs, workload, and deadlines.

## Nice-to-haves
- Experience with Technical Support businesses or products.

## Compensation and Benefits
- Supportive and enriching culture with employee affinity groups, fertility assistance, and generous parental leave policy.

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