# Customer Success Manager - French Mid Market

**Company:** [Pigment](https://hotfix.jobs/companies/pigment)
**Location:** London, United Kingdom, Paris, France
**Role:** Customer Success
**Skills:** Customer Success, Account Management, SaaS, Ai Customer Engagement, Automation Technologies, Revenue Expansion, Customer Adoption, Analytics, Stakeholder Management
**Posted:** 2026-09-03

> Manages Corporate and Enterprise SaaS accounts, driving adoption, renewals, expansion, and measurable business value. The role combines commercial ownership, customer implementation oversight, executive stakeholder engagement, and bilingual French-English communication.

## Job Description

## Responsibilities
- Develop Success and Value Realization plans, manage champions, and align stakeholders to deliver customer business outcomes.
- Navigate multiple departments to expand use cases and Pigment’s business value, drive annual recurring revenue, and reduce portfolio risk.
- Oversee customer implementations, ensuring customers understand the platform’s value and achieve strong adoption.
- Deliver presentations, recommend best practices, and structure creative solutions to optimize engagement.
- Lead development of the Pigment community through thought leadership, events, and best-practice development.
- Build deep product expertise and collaborate with the product team on product vision and roadmap.

## Requirements
- Significant experience in customer success, account management, or a similar role within a software or SaaS company.
- Proven experience managing Corporate and Enterprise accounts and driving adoption, satisfaction, renewals, and expansion.
- Experience with AI customer engagement strategies, automation technologies, and platforms.
- Strong commercial mindset and ownership of renewals and expansion revenue.
- Curiosity about new technology adoption and interest in best-in-class products.
- Strong analytical, communication, interpersonal, problem-solving, and stakeholder-management skills.
- Proactive, strategic, self-motivated, adaptable, and able to work independently and cross-functionally.
- Fluency in French and English.

## Compensation and Benefits
- Competitive package.
- Stock options.
- Free health insurance for the employee and family.
- Weekly lunch and lunch vouchers through Swile.
- Egym Wellpass subscription.
- Annual learning stipend.
- Remote work stipend and high-end equipment.
- Flexible working hours.

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