# IT Engineering Lead

**Company:** [ElevenLabs](https://hotfix.jobs/companies/elevenlabs)
**Location:** Remote
**Role:** IT Support
**Experience:** 5+ years
**Skills:** Okta, Google Workspace, Jamf, Kandji, Fleet, Python, Bash, Cisco Meraki, Ubiquiti, Terraform, Osquery, Santa, SAML, SCIM, OIDC
**Posted:** 2026-07-01

> Hands-on technical lead for the IT Engineering team at ElevenLabs. Responsible for securing endpoints, networks, offices, and SaaS tools while driving automation, compliance (SOC 2/ISO 27001), mentoring, project planning, and hiring in a high-growth startup.

## Job Description

## Responsibilities
- Lead the IT Engineering team, balancing hands-on technical work with mentoring, project planning, and hiring.
- Work closely with the Security and Operations teams to keep endpoints, offices, networks, and SaaS tools secure while maximizing productivity.
- Manage enterprise-scale IT systems with an automation-first mindset.
- Automate compliance checks, device configuration, and other IT security tasks using scripting.
- Manage office network equipment and office buildouts.
- Maintain compliance with SOC 2 / ISO 27001 (or similar) standards.
- Implement corporate security controls.

## Requirements
- Experience leading or mentoring an IT Engineering or Technical Operations team, including project planning and hiring.
- Strong hands-on background in IT Engineering, Technical Operations, or a DevOps-adjacent role.
- Strong knowledge of identity and access management technologies (SAML, SCIM, OIDC) with tools such as Okta and Google Workspace.
- Expertise with Mobile Device Management tooling (e.g. Jamf, Kandji, Fleet) across a device fleet.
- Scripting skills (Python, Bash, or similar) with a proven track record of automating IT tasks.
- Experience managing office network equipment (e.g. Cisco Meraki, Ubiquiti).
- Proven ability to maintain compliance with SOC 2 / ISO 27001 (or similar) standards.
- Prior experience in a high-growth or startup environment.
- Friendly, end-user-focused attitude.

## Nice-to-Haves
- Experience implementing corporate security controls or previous security role experience.
- Strong hands-on experience with VPNs, firewalls, and secure network environments, including Zero Trust networking.
- Experience with OSquery and Santa.
- Terraform or other infrastructure as code experience.
- Open source contributions (e.g. a tool you built to automate something).

## Similar roles

- [IT Operations Lead](https://hotfix.jobs/jobs/dbc45ebf-7c13-4b1b-9d84-f2b3b3c05caf) - Squint.Ai - San Francisco, CA - $120k – $150k/yr
- [Senior Enterprise IT Engineer](https://hotfix.jobs/jobs/fee996d9-830d-4577-9372-2e1d1366d4f4) - Imprint - New York, NY - $170k – $200k/yr
- [IT Applications Support Analyst](https://hotfix.jobs/jobs/8a3edfc5-96bb-4751-8651-2c4a4f05d6c0) - Gusto - San Francisco, CA - $169k – $189k/yr
- [Senior Atlassian System Admin](https://hotfix.jobs/jobs/8585dc91-1471-4eec-a9cf-2468a2083ca6) - Cloudflare
- [Sr. IT Endpoint Engineer](https://hotfix.jobs/jobs/2aac4318-b547-4b32-8405-91f04591931a) - Reltio - Massachusetts - $69k – $152k/yr

**Apply:** https://hotfix.jobs/jobs/d9f7abc3-d242-43e4-84c4-6b7ee35beabe
**Canonical:** https://hotfix.jobs/jobs/d9f7abc3-d242-43e4-84c4-6b7ee35beabe