# Global Threat Assessment Program Regional Operations Manager

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** Other
**Salary:** $156k – $195k/yr
**Experience:** 5+ years
**Skills:** Threat Assessment, Investigations, Open Source Research, Online Investigative Techniques, Case Management, Law Enforcement, Intelligence Analysis, Stakeholder Communication, Cross-Functional Collaboration
**Posted:** 2026-07-15

> Oversee regional GTAP operations at Airbnb, managing end-to-end threat assessment cases involving violence, stalking, and harassment. Requires 5+ years in threat assessment, investigations, or law enforcement with strong documentation and communication skills.

## Job Description

## Responsibilities
- Oversee daily operations of the Global Threat Assessment Program (GTAP) within the assigned region, ensuring alignment with Airbnb’s mission.
- Manage threat assessment cases end-to-end: triage incoming reports, conduct investigations and structured threat assessments, develop incident management plans, and drive cases to resolution.
- Maintain rigorous case documentation in accordance with GTAP standards.
- Maintain regional situational awareness, tracking developing situations and ensuring relevant information reaches stakeholders timely.
- Coordinate with the Global Operations Manager and other Regional Operations Managers for consistency across regions.
- Track regional caseload metrics including volume, time-to-triage, time-to-resolution, and SLA adherence; provide data for program-wide reporting.
- Identify regional throughput issues, patterns, spikes in case types, emerging threat profiles, and escalation triggers; raise with analysis and proposed actions.
- Establish and maintain partnerships with local stakeholders, law enforcement, investigative groups, and vendors to exchange threat information and minimize risks.

## Requirements
- 5+ years of experience in threat assessment, investigations, law enforcement, intelligence, or a closely related field.
- Hands-on experience independently triaging, assessing, and managing cases involving targeted violence, stalking, harassment, or comparable subjects.
- Solid documentation discipline with clear, accurate case notes that withstand legal and operational scrutiny.
- Clear written and verbal communication skills to summarize complex cases for non-expert stakeholders and present recommended actions confidently.
- Background in law enforcement, corporate security, intelligence, or technology company trust and safety with case management.
- Experience in a globally distributed team with cross-regional collaboration.
- Mastery of open source research and online investigative techniques.
- Ability to build partnerships and work collaboratively cross-functionally.
- Creative and entrepreneurial mindset with a positive attitude and hunger for learning.
- Willingness and ability to travel within the region as needed.
- Demonstrated commitment to Airbnb’s core values.

## Nice-to-Haves
- Experience in a technology company trust and safety function.

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