# Senior Program Manager, People Experience

**Company:** [Zoox](https://hotfix.jobs/companies/zoox)
**Location:** Foster City, CA
**Role:** People Ops
**Salary:** $140k – $192k/yr
**Experience:** 8+ years
**Skills:** Servicenow, Workday, Hr Technology, Program Management, Change Management, Hr Systems Implementation, Data Analytics, Stakeholder Management, AI Automation, Risk Mitigation
**Posted:** 2026-03-25

> Leads complex cross-functional HR technology programs, implementing and optimizing systems like ServiceNow and Workday to enhance employee experience and scale operations. Requires 8+ years program management experience with deep HR tech expertise in fast-paced environments.

## Job Description

## Responsibilities
- Lead complex, cross-functional HR technology programs from start to finish, translating strategic vision into executable roadmaps and ensuring projects are delivered on time and aligned with business needs.
- Act as the bridge between business and technology, working with leaders across People Experience (PEx), HR, and IT to optimize core systems like ServiceNow and Workday.
- Drive key initiatives, including ServiceNow Roadmap, managing stakeholder engagement to risk mitigation to create a seamless employee experience.
- Establish clear governance and reporting frameworks, giving leaders visibility to make informed decisions and keeping teams aligned on goals and deliverables.

## Qualifications
- 8+ years of program management experience, with a focus on developing and implementing HR technology transformation programs.
- Demonstrated experience leading complex, cross-functional projects from planning to completion in a matrixed, fast-paced environment.
- Deep functional expertise in HR technology, operations, and systems (such as ServiceNow or Workday), including implementations, data, and analytics.
- Proven track record of influencing and communicating with senior leaders and stakeholders to drive decisions and report on program status and risks.

## Bonus Qualifications
- Experience with implementing AI or automation solutions within an HR or People Operations context.
- Formal certification or significant experience in change management methodologies.
- Familiarity with a broad range of HR, People, or Talent programs and processes, enabling a holistic approach to technology solutions.

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