# Application Systems Engineering Manager

**Company:** [Gusto](https://hotfix.jobs/companies/gusto)
**Location:** San Francisco, CA
**Role:** Engineering Management
**Salary:** $197k – $235k/yr
**Experience:** 10+ years
**Skills:** Generative AI, Ai Agentic Tools, Copilot, Cursor, Salesforce, Zendesk, Crm Platforms, Python, Java, C++, TypeScript, JavaScript, LLMs
**Posted:** 2026-06-26

> Lead a 6-person AI engineering team to design, develop, and deploy AI-powered applications that enhance customer and advocate experiences for Gusto's payroll workflows. Requires 10+ years technical experience and 2+ years engineering management plus 2+ years Generative AI.

## Job Description

## Responsibilities
- Lead Gusto’s Go To Market AI engineering team, including recruitment, hiring, and empowerment of a world-class team
- Collaborate closely with AI Scientists and AI Product Managers to create sales motions that run proactively and efficiently with AI
- Lead engineering team to design, develop, and deploy AI-powered applications to enhance customer and advocate experiences
- Work cross-functionally with engineering, product, design, and stakeholder teams to advance customer service solutions
- Leverage data to identify key insights, create operational efficiencies, and produce analysis to drive business decisions
- Meet with stakeholders to understand OKR requirements and convert them into analytical solutions
- Integrate with third-party platforms (e.g., Salesforce, Zendesk, or similar CRM/support systems)
- Drive development of product and core platform in a fast-paced, start-up environment
- Provide technical leadership in defining product and platform solutions
- Understand customer pain points, devise solutions, and iterate through prototyping and frequent product launches
- Work cross-functionally with design and product management leadership to build and drive Gusto’s product vision and strategy
- Empower a team of senior engineers, architects, and potentially managers to create alignment, clarity, high morale, drive quick but informed decision making, and help them get unblocked

## Requirements
- 10+ years of total relevant technical experience
- 2+ years of engineering management experience
- 2+ years in Generative AI demonstrating the ability to leverage AI/agentic tools (e.g., Copilot, Cursor, or similar) to accelerate development

## Nice to Have
- Experience with CRM platforms or third-party integrations (Salesforce, Zendesk, or similar)
- Familiarity with tax or payroll processing domains
- Prior experience working with contractor-heavy or distributed team structures

## Compensation
- Cash compensation targeted at $197,000-235,000 for San Francisco
- All full-time employees receive competitive base pay, benefits, and equity (RSUs)

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