# Senior Director, Integrations

**Company:** [Element451](https://hotfix.jobs/companies/element451)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 8+ years
**Skills:** ellucian banner, ellucian ethos, REST APIs, soap apis, Webhooks, Dagster, Python, aws ecs, aws secrets manager, amazon s3, MongoDB, Snowflake, dbt, Docker, sentry
**Posted:** 2026-08-04

> Leads the post-sales integration function, owning SIS and CRM integration architecture, delivery, maintenance, support, and team development. Requires deep higher-education integration expertise, strong scoping and solutioning skills, and 8+ years in integration delivery with 3+ years leading technical teams.

## Job Description

## Responsibilities

- Own the post-sales integration lifecycle from signed SOW validation through architecture, build, UAT, go-live, maintenance, and live support.
- Validate technical feasibility, sizing, requirements, risks, and gaps during the Sales-to-Delivery handoff.
- Define integration architecture, including data models, synchronization patterns, authentication, error handling, and reusable reference standards.
- Lead delivery of managed SIS integrations, including bidirectional syncs, flat-file exchanges, SFTP-delivered CSV and fixed-width files, application-source feeds, and bespoke integrations.
- Own integration quality, timelines, tooling, runbooks, monitoring, versioning, enhancements, and operational reliability.
- Lead the integration architects, integration engineers, and live support specialists; set the operating model, hire and develop the team, and establish repeatable processes.
- Own the chat-based Live Support experience, including staffing, quality, response standards, and feedback loops.
- Partner with Product and Engineering on native integrations, configurable capabilities, specifications, trade-offs, sequencing, LMS integrations, and customer-built integrations against the company API.
- Define and report KPIs such as time to integrate, on-time delivery against SOW, sync reliability and uptime, escalation and support volume, and resolution time.
- Serve as a senior escalation point for customer integration issues.

## Requirements

- Deep, hands-on expertise with at least one major student information system, ideally Ellucian Banner or Colleague through the Ethos API.
- Experience integrating a CRM with an SIS; experience with Slate, Salesforce, or another enterprise or higher education CRM is relevant.
- 8+ years of experience in integration delivery or implementation in higher education or B2B SaaS.
- 3+ years leading technical teams of architects and/or engineers.
- Expertise in scoping and solutioning, including validating SOWs, sizing effort and risk, and shaping integration approaches.
- Technical fluency with REST and SOAP APIs, webhooks, scheduled and event-driven data-pipeline orchestration, and authentication patterns such as API keys, bearer or session tokens, and basic authentication.
- Familiarity with the Python and AWS ecosystem, including ECS, Secrets Manager, and S3, as well as MongoDB and Snowflake/dbt data layers.
- Ability to read payloads and pressure-test architectures without being the primary coder.
- Experience building and structuring technical delivery teams across architecture, engineering, and support.
- Strong communication skills with campus registrars, IT directors, engineers, executives, Sales, and Product partners.

## Nice to Have

- Experience at a higher education SaaS company focused on CRM, SIS, enrollment, or curriculum technology.
- Experience with Workday Student, Anthology/Campus Nexus, Populi, Destiny One, or CFNC, in addition to Banner and Colleague.
- Experience turning a managed or services offering into repeatable, productized capabilities with Product.
- Hands-on experience with Dagster or similar code-based orchestration, event-driven architectures, Docker, AWS ECS, and integration monitoring or observability tools such as Sentry.

## Compensation and Benefits

- The posting indicates that the role includes company compensation and benefits information, but the supplied description ends before those details are provided.

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