# AutoFile Specialist, Tax

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Remote
**Role:** Business Operations
**Experience:** 3+ years
**Skills:** Root Cause Analysis, Process Improvement, Cross-Functional Collaboration, escalation management, lean, six sigma, AI, Automation, workflow tools
**Posted:** 2026-07-24

> Own high-risk cross-functional escalations, investigate root causes of recurring operational issues, and partner across teams to implement process improvements and prevent repeat failures in a high-growth environment. Requires 3+ years in operations or escalation management, strong analytical and communication skills, and comfort with ambiguity.

## Job Description

## Responsibilities
- Own high-risk, cross-functional escalations that do not have a clear playbook
- Ensure timely follow-through and closure on issues, decisions, and action items
- Investigate recurring issues and identify root causes
- Partner cross-functionally to remove blockers and prevent repeat failures
- Bring clarity to ambiguity by connecting people, data, and context
- Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution
- Support operational readiness and respond quickly to external changes impacting the organization
- Provide visibility into friction points, risks, and remediation strategies
- Help improve the operator and user experience through prevention, mitigation, and resolution

## Minimum Requirements
- 3+ years of experience in high-growth operations, escalation management, or process improvement
- Proven ability to investigate complex issues and drive them to resolution
- Ability to manage multiple priorities with urgency and accuracy
- Excellent communication and cross-functional collaboration skills
- Comfort working in ambiguity and high-accountability environments

## Preferred Qualifications
- Experience with AI, automation, or workflow tools to improve organizational effectiveness
- Understanding of operational workflows (filing processes, user operations, risk management)
- Experience in tax operations, sales tax automation, financial services, or regulated environments
- Familiarity with root cause analysis or continuous improvement methodologies (e.g., Lean, Six Sigma)
- Experience collaborating with operations leads and senior stakeholders on strategy alignment

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