# Field Engineer [IC4]

**Company:** [Sourcegraph](https://hotfix.jobs/companies/sourcegraph)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $72k – $144k/yr
**Experience:** 5+ years
**Skills:** Scripting, Python, JavaScript, SQL, Large-Scale Migrations, Code Modernization, Refactoring, Platform Upgrades, Cloud-Native Architectures, On-Premise Deployments, LLMs, Technical Training
**Posted:** 2026-05-15

> Field Engineer (IC4) working with enterprise customers to integrate Sourcegraph's code intelligence platform into complex SDLCs. Requires strong customer-facing technical expertise, scripting skills, and experience with migrations/modernizations.

## Job Description

## Responsibilities
- Collaborate with Field Engineering, Sales, and CSM teams to lead customers to success through troubleshooting, custom use cases, and solution design.
- Educate and enable technical admins to configure and maintain Sourcegraph environments using best practices.
- Optimize internal customer success metrics by partnering with technical admins and users.
- Collaborate with Product and Engineering to drive product improvements based on customer learnings.
- Create content with Marketing based on customer experience and findings.
- Iterate on processes, templates, and tools to improve customer service.

## Requirements
- Bachelor's degree in Computer Science or equivalent professional experience as a Software Engineer.
- Work experience in a technical, customer-facing role with deep understanding of the end-to-end software development lifecycle and AI coding landscape.
- Strong scripting abilities across a wide variety of languages and frameworks.
- Experience running large-scale migrations, code modernizations, refactors, and/or platform upgrades.
- Experience delivering highly technical solutions to customers or internal stakeholders.
- Ability to identify issues/opportunities and design solutions, with a strategic mindset.
- Strong collaboration and communication skills across engineers, management, champions, and administrators.
- Experience providing technical training to customers on product features, troubleshooting, configuration, and best practices.
- Organized approach to scoping, planning, and managing multiple customer engagements concurrently.
- Ability to explain technical concepts to non-technical audiences.
- Experience with diverse application environments, on-premise, and cloud-native architectures.
- Working hours must overlap with 8am-4pm PT for at least 10 hours/week.

## Nice-to-haves
- Experience deploying, managing, or optimizing Large Language Models (LLMs) in production.
- DevRel, DevEx, or Developer Advocate experience.

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