# Lead Product Designer

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Product Design
**Salary:** $159k – $208k/yr
**Experience:** 8+ years
**Skills:** Product Design, Systems Thinking, Developer Tools, B2B/Saas Design, Information Architecture, Cross-Functional Collaboration, Design Reviews, Mentorship, Ai-Powered Ux, Data Visualization
**Posted:** 2026-06-12

> Lead design for Twilio Voice products, owning UX for complex developer tools and real-time voice infrastructure. Requires 8+ years designing technical SaaS/developer platforms with strong systems thinking and cross-functional leadership.

## Job Description

## Responsibilities
- Lead End-to-End Voice Design: Own the complete user journey for Twilio Voice products, translating sophisticated telecom abstractions (SIP, WebRTC, real-time media streams, and turn-taking latency) into clean, logical, and delightful developer experiences.
- Drive Cross-Channel Coherence: Collaborate with design peers across Messaging and Email to build an omnichannel, channel-agnostic observability and configuration narrative inside One Console.
- Formulate Systems Architecture: Shape mental models, complex configuration wizards, and underlying information architectures. Champion rigorous design paradigms to navigate complex, multi-layered technical landscapes.
- Design for Platform Interoperability: Partner closely with design peers across the Conversations and AI product teams to ensure Twilio Voice seamlessly integrates with advanced conversational tools (like ConversationRelay) and AI capabilities, building cohesive end-to-end user journeys where these platforms intersect.
- Uphold Craft Excellence & Governance: Actively participate in, facilitate, and scale the UX Design Feedback Process, taking work from concept through formal Design Reviews and Cross-Functional Product Experience Reviews. Mentor junior designers and establish 'gold standard' craft expectations.
- Partner Vertically and Horizontally: Establish a leadership-to-leadership operating model with Product Managers, Engineering Leads, and Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.

## Requirements
- 8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
- A strong, exhaustive portfolio demonstrating structural systems thinking, data-driven design decision-making, and deep individual product design craft.
- Proven cross-functional influence: Demonstrated success partnering directly with engineering and product leaders to navigate organizational complexity, align cross-product touchpoints, and handle competing priorities in fast-evolving environments.
- Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.
- AI-Powered UX Mindset: Curious about AI-powered tools and workflows, and use emerging technologies thoughtfully to improve speed, quality, and impact.

## Nice-to-Haves
- Designed for Developers: Practical experience designing interfaces for technical builders (APIs, SDKs, CLIs, and configuration consoles).
- Real-Time Telemetry/Observability Experience: Prior background designing high-density data visualizations, live charts, error logging systems, or diagnostics dashboards.
- Direct Engineering Fluency: Experience utilizing modern code-modification or prototyping AI tools or familiarity safely contributing directly to front-end code repositories.

## Benefits
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Eligible to participate in Twilio’s equity plan and corporate bonus plan

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