# IT Operations Specialist

**Company:** [Alpaca](https://hotfix.jobs/companies/alpaca)
**Location:** Remote
**Role:** IT Support
**Experience:** 3+ years
**Skills:** Linux, macOS, Windows, MDM, SSO, SaaS, Scripting, Lan/Wan, Cybersecurity
**Posted:** 2026-07-11

> IT Operations Specialist providing helpdesk support, device deployment, onboarding/offboarding, MDM management, and endpoint security for a fully distributed remote team. Requires 3+ years IT support experience, deep expertise across Linux/Mac/Windows, scripting/automation skills, and on-call availability.

## Job Description

## Responsibilities
- Be the go-to person for IT helpdesk requests
- Diagnose and provide IT support for staff as required
- Work with the HR and Security team to manage onboarding and offboarding activities
- Set up and deploy laptops, devices, software, and other hardware
- Assist with shipping and receiving of hardware assets
- Manage MDM systems, including BYOD
- Maintain the firm's inventory of all IT assets
- Manage and secure endpoint devices at the direction of the Security Team
- Provide training to staff on IT-related topics
- Assist with change management and procurement activities
- Other related duties as required

## Requirements
- 3+ years of experience in an IT support or helpdesk role
- Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
- Experience with automation workflows, SSO configurations, and scalable onboarding processes
- Good scripting skills with a drive for automation
- Proven experience managing enterprise SaaS platforms
- Experience with cloud-centric environments and cybersecurity capabilities
- Experience with traditional on-prem LAN/WAN environments
- Strong analytical and problem-solving skills
- Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
- Ability to cover Mountain time or Pacific time zones
- Available for on-call rotations and after-hour responses as needed
- Proactive self-starter and self-motivator with a focus on continuous improvement

## Nice-to-Haves
- Bachelor’s degree in Information Technology or a related field
- IT or Security-related certifications
- Understanding of financial and privacy regulations
- Experience in the financial services industry
- Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints

## Compensation & Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card

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