# Sr. Technical Account Manager **Company:** [Okta](https://hotfix.jobs/companies/okta) **Location:** Remote **Role:** Account Management **Salary:** $160k – $220k/yr **Experience:** 8+ years **Skills:** Saml 2.0, OAuth, Openid Connect, Ws-Federation, SCIM, Itsm, Salesforce, Workday, Office 365, SIEM **Posted:** 2026-06-08 > Senior TAM (NPI Overlay) advising early-adopter customers on IAM architecture, leading time-boxed technical sprints, and building repeatable adoption playbooks for new Okta capabilities. Requires 8+ years IT experience with 4+ years in TAM/Solutions Architect roles focused on identity. ## Job Description ## You Will - Advise early-adopter customers on architectural best practices and product adoption during high-priority product launch windows. - Operate within strict Rules of Engagement (ROE) where the Core TAM retains ultimate account ownership, proactively managing potential friction or overlapping responsibilities. - Lead targeted, time-boxed technical sprints with high-value customers to bridge the technical value gap post-sale. - Execute structured account handbacks to Core TAM teams using established transition and exit criteria once defined adoption thresholds or playbooks are met. - Partner effectively with neighboring technical motions, such as the Forward Deployed Engineering (FDE) team, to align strategic customer roadmaps with product capability rollouts. - Capture high-fidelity technical telemetry directly from early adopters, translating raw field friction into actionable, ARR-weighted product signals for Product Management and Engineering. - Coordinate closely with Product Acceleration Team (PAT) specialists to smoothly transition technical workloads into the TAM organization. - Evaluate early-stage software and co-author the operational "Go/No-Go" criteria that dictate when an NPI capability is ready for broad TAM support. - Act as an elite response squad during high-priority NPI launches to prioritize accounts, absorb heavy technical workloads, and unburden core TAM teams during early performance regressions. - Document repeatable adoption patterns, configuration models, and expansion triggers into structured engineering playbooks to move beyond 1:1 consulting deep dives. - Partner directly with the TAM 1:Many / Knowledge Scaling function to design and deliver programmatic content, scaling your specialized expertise to make over 100+ global TAMs proficient in new solutions. ## Requirements - 8+ years of total experience in information technology, with at least 4 years of hands-on experience as a Technical Account Manager (TAM), Solutions Architect, Technical Consultant, or comparable practitioner role in the IAM space. - Deep technical credibility and domain expertise in SaaS infrastructure, the Software Development Life Cycle (SDLC), and modern Identity landscapes. - Working proficiency in the following core IAM areas: - Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). - Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols). - Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc). - SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities. - Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc). - Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc). - Clear engineering intuition to instantly distinguish a customer configuration gap from a core platform defect or a systemic load constraint like Requests Per Second (RPS) limits. - Strong operational understanding of web-scale infrastructure dimensions including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). - Proven product intuition with the ability to look at a chaotic customer environment, extract underlying technical friction, and translate it into a data-backed business case for Product Managers. - Exceptional EQ and diplomatic skills to handle sensitive customer escalations, navigate a matrixed global organization without direct authority, and resolve cross-team friction. - Builder mindset with a history of success turning unstructured, early-stage ambiguity into clean, repeatable systems, metrics, and processes. - Excellent communication skills, with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO. ## Education BA/BS/MS in Computer Science, Information Technology or related discipline OR equivalent work experience required. ## Compensation & Benefits - Annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. - OTE is inclusive of base salary and incentive compensation. - Equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave). ## Similar roles - [Senior Strategic Renewals Manager](https://hotfix.jobs/jobs/029d1774-ff34-466b-9e4e-63faa0f46bb4) - Deepgram - Remote - $160k – $230k/yr - [Senior Strategic Account Manager](https://hotfix.jobs/jobs/46bf2db1-d6e6-4056-9241-fa7008302009) - Sardine - New York, NY - $160k – $210k/yr - [Engagement Management Lead](https://hotfix.jobs/jobs/e637e8e4-3be8-45b3-81e5-9130478730f9) - Scale AI - San Francisco, CA - $164k – $205k/yr - [Major Account Manager](https://hotfix.jobs/jobs/33607926-206c-4a36-b0e7-8a6365662619) - Datadog - Florida - $165k – $180k/yr - [Major Account Manager](https://hotfix.jobs/jobs/2aeadfe0-d8b4-4254-aa5d-c4cb50a5332c) - Datadog - Boston, MA - $165k – $180k/yr **Apply:** https://hotfix.jobs/jobs/d8271c6a-43b7-4220-bd79-67f300f53065 **Canonical:** https://hotfix.jobs/jobs/d8271c6a-43b7-4220-bd79-67f300f53065