# Account Manager, Americas

**Company:** [Panopto](https://hotfix.jobs/companies/panopto)
**Location:** Remote
**Role:** Account Management
**Salary:** $75k – $80k/yr
**Experience:** 5+ years
**Skills:** SaaS, CRM, Sales Forecasting, Account Planning, Renewals, Upselling, Cross-Selling, Product Demos, Market Research, Competitive Analysis, Sales Pipeline Management, Customer Relationship Management
**Posted:** 2026-03-11

> Manages renewals, expansions, forecasting, and strategic relationships across Americas accounts in corporate, higher education, and K-12 sectors. Requires five years of sales or account management experience, SaaS familiarity, CRM proficiency, and a bachelor's degree.

## Job Description

## Responsibilities
- Manage the software renewal process for assigned accounts, ensuring timely and successful contract renewals.
- Engage clients about usage, concerns, upgrade options, renewal terms, pricing, and contractual agreements.
- Identify and pursue upsell and cross-sell opportunities for software licenses, modules, and services.
- Conduct product demonstrations and presentations for existing clients.
- Develop account plans and strategies to achieve renewal and expansion objectives.
- Monitor account usage, health, revenue performance, and customer satisfaction metrics.
- Provide accurate sales forecasts and pipeline updates using CRM and reporting systems.
- Research industry trends, market dynamics, and competitors across corporate, higher education, and K-12 sectors.
- Maintain relationships with decision-makers and stakeholders and serve as the primary contact for assigned accounts.
- Collaborate with sales, marketing, legal, finance, Customer Support, and Implementation teams.
- Travel up to 25% to meet partners and attend industry events.

## Requirements
- 5 years of experience in sales or account management, ideally in SaaS.
- Proven track record of exceeding quotas through relationship building.
- Ability to explain complex software solutions clearly and communicate their value to clients.
- Proficiency with CRM tools and sales productivity software.
- Self-motivated, adaptable, and able to independently manage a territory and own results.
- Bachelor's degree in business or a related field.

## Compensation
- Annual salary: $75,000–$80,000.

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