# Channel Strategy, Operations

**Company:** [RSA](https://hotfix.jobs/companies/rsa)
**Location:** Unspecified
**Role:** Partnerships
**Experience:** 5+ years
**Skills:** Channel Operations, Sales Operations, Partner Management, Cybersecurity, Salesforce, Power BI, Excel, Google Sheets, CRM, Prm Systems, AWS, Microsoft Azure, Partner Enablement, Partner Training, Marketplace Platforms
**Posted:** 2026-09-09

> Manages channel partner programs, operational processes, reporting, enablement, and marketplace support across cybersecurity ecosystems. Requires a bachelor’s degree and 5+ years of channel, sales operations, or partner program experience, with strong Salesforce, BI, and presentation skills.

## Job Description

## Responsibilities

### Channel Partner Program Management
- Manage the Americas Channel Partner Program, aligning program structure, benefits, and execution with global strategy.
- Oversee partner onboarding, training tracking, and certification management across cybersecurity offerings.
- Collaborate with Channel Marketing and Enablement teams to improve partner-facing processes, communications, and enablement materials.
- Maintain partner program tracking dashboards and provide reporting analysis on the channel landscape.

### Operational Excellence and Process Optimization
- Maintain and streamline partner data across CRM, PRM, and marketplace systems, ensuring accuracy and compliance.
- Manage and triage Salesforce channel support cases.
- Identify and propose process improvements that enhance operational efficiency.
- Ensure understanding and application of core channel motions.

### Analytics, Insights, and Reporting
- Analyze partner performance and marketplace activity to identify trends, risks, and growth opportunities.
- Track and report KPIs including partner pipeline, certification rates, renewals, and tier performance.
- Provide analytical insights using Excel or Google Sheets, CRM data, and BI tools such as Salesforce and Power BI.

### Partner Engagement, Enablement, and Communications
- Deliver live partner-facing presentations, operational updates, and quarterly business review materials.
- Collaborate with channel sales and marketing teams on strategic partner go-to-market initiatives.
- Support partner enablement activities, including onboarding readiness, messaging alignment, and content development.
- Assist with partner communications, newsletters, and updates for partner portals or PRM systems.

### Marketplace and Ecosystem Support
- Support partners using cybersecurity solution marketplaces, including AWS, Azure, and distributor portals.
- Maintain marketplace data accuracy and assist partners with listing, transaction, and operational challenges.

### Business Growth Support
- Contribute to growth across operational excellence, channel enablement, channel segmentation, and Microsoft Marketplace engagement.

## Requirements
- Bachelor’s degree in Business, Marketing, Operations, or a related field.
- 5–7 years of experience in channel operations, sales operations, or partner program management within cybersecurity or technology.
- Analytical and reporting expertise with Excel or Google Sheets, CRM systems, and BI tools such as Salesforce and Power BI.
- Strong organizational, communication, and process-oriented skills.
- Demonstrated ability to create and deliver live training and presentations to internal and external audiences.
- Ability to work and communicate effectively in a hybrid environment with global teams.
- Self-motivated and able to work independently.

## Nice-to-haves
- Experience with multi-tier channel ecosystems and distribution.
- Hands-on experience developing partner enablement or onboarding programs.
- Knowledge of cybersecurity sales models, partner incentives, or reseller frameworks.
- Familiarity with PRM systems, e-learning platforms, or partner incentive management tools.
- Experience supporting or managing partners through marketplace platforms.
- Experience working with Microsoft ISVs.

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