# Project Manager, AI Operations

**Company:** [Fetch](https://hotfix.jobs/companies/fetch)
**Location:** Remote
**Role:** Technical Program Management
**Experience:** 4+ years
**Skills:** Ai Operations, LLMs, Project Management, Ai Evaluation, Automation Tools, ChatGPT, Claude, Asana, Airtable, Cross-Functional Coordination, Risk Management, Workflow Improvement, SOPs, Data Analysis
**Posted:** 2026-07-06

> Project Manager on the AI Operations team at Fetch, owning complex AI and automation projects and programs. Translate business goals into execution plans, drive AI evaluation portfolios, manage cross-functional stakeholders and risks, improve workflows with AI-native tools, and ensure measurable outcomes in a fast-paced environment. Requires 4+ years experience with LLMs/evaluations and native AI tool usage.

## Job Description

## Role Responsibilities
- Own complex projects and programs across AI and automation initiatives from planning through execution, ensuring deliverables, timelines, and success metrics are achieved.
- Translate business goals into actionable project plans, milestones, workflows, and operating processes.
- Drive AI evaluation programs by shaping and sequencing a portfolio of evaluation work, setting priorities, and grounding plans in the eval lifecycle.
- Set the bar for AI-native ways of working by using AI and automation tools natively and defining how the team applies them at program scale.
- Drive cross-functional execution by coordinating stakeholders, managing dependencies, and ensuring efficient progress toward objectives.
- Manage risk and remove obstacles by identifying risks, anticipating strains on capacity or methodology, and resolving issues proactively.
- Improve operational effectiveness by designing and implementing workflow improvements, SOPs, documentation, templates, and tracking mechanisms.
- Use data to guide decisions by defining and tracking metrics, evaluating outcomes, and recommending improvements.
- Partner on AI-enabled solutions by working with Automation Specialists, AI Operations leaders, and technical teams to identify automation opportunities.
- Share expertise and support team development by mentoring Project Coordinators and reinforcing operational best practices.

## Minimum Requirements
- 4+ years of experience with strong working understanding of how LLMs, evaluations, and AI systems function across a portfolio.
- Native, day-to-day use of AI and automation tools (e.g., ChatGPT, Claude).
- Experience managing complex projects, programs, or operational initiatives with multiple stakeholders and dependencies.
- Ability to navigate ambiguity, solve operational challenges, and make independent decisions.
- Proven track record of managing timelines, risks, priorities, and deliverables across cross-functional teams.
- Strong written and verbal communication skills.
- Proficiency with project management, reporting, and collaboration tools (e.g., Asana, Airtable).

## Preferred Requirements
- Experience in AI, automation, technology, or operations-focused environments.
- Experience designing or improving workflows, processes, or operational systems.
- Experience partnering with technical teams, engineers, data scientists, or automation specialists.
- Project management certification or formal training (noted as cut off in posting).

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