# Associate Technical Adoption Architect

**Company:** [Ironclad](https://hotfix.jobs/companies/ironclad)
**Location:** San Francisco, CA, New York, NY, Chicago, IL
**Role:** Solutions Architecture
**Salary:** $84k – $105k/yr
**Experience:** 2+ years
**Skills:** AI, ai consulting, B2B SaaS, Integrations, contract lifecycle management, legal operations, Solutions Architecture, workflow configuration, Prompt Engineering, enterprise consulting
**Posted:** 2026-08-10

> The Associate Technical Adoption Architect designs and implements customer contracting solutions, guiding enterprise stakeholders through adoption, AI-enabled workflows, and phased platform rollouts. The role requires at least two years of software professional services or consulting experience, strong discovery and communication skills, and practical AI fluency.

## Job Description

## Responsibilities
- Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and proof-of-value through strategic roadmapping, phased implementation, and activation.
- Validate product and solution fit, customer risks, and success measures, translating inputs into a practical path to value.
- Design and build customer contracting processes in Ironclad using configured workflows, templates, and integrations.
- Apply platform architecture and technical solution-design judgment, including recommendations about integrations, sequencing, maintainability, and extensibility.
- Own high-value customer use cases end-to-end and determine technical approaches and phased scope based on customer goals and critical requirements.
- Advise customers on AI-driven contracting transformation, including appropriate applications, limitations, risks, and controls.
- Build trusted customer relationships, navigate complex problem-solving, manage expectations, and identify opportunities to scale platform usage.
- Align Legal, Sales, Procurement, IT, executive sponsors, and other stakeholder groups while identifying adoption risks and supporting organizational change.
- Lead executive-level demos, workshops, and enablement sessions, communicating value, recommendations, and tradeoffs.
- Help customers own, maintain, and expand the platform over the long term.
- Represent customer feedback internally and collaborate with Account Teams, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success teams.

## Requirements
- 2+ years of professional services and/or consulting experience with software companies.
- Ability to learn new technologies and drive outcomes through technical solutions.
- Ability to connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
- Demonstrated ability to establish customer relationships, hold customers accountable, and manage expectations and escalations.
- Experience navigating enterprise organizational structures and aligning diverse stakeholder groups.
- Strong consultative discovery skills, including uncovering goals, identifying buying criteria, translating requirements into solution approaches, and creating phased roadmaps.
- Ability to validate fit, identify constraints, define success measures, and make prescriptive recommendations in ambiguous situations.
- Comfort making decisions about scope, priorities, and sequencing when services paths are not predefined.
- Strong AI consulting instincts and practical AI fluency, including the ability to explain AI concepts and advise on responsible application in contracting workflows.
- Transformation mindset focused on adoption milestones and business outcomes.
- Ownership mentality for customer success and adoption.
- Strong written and verbal communication skills, including executive-ready recommendations, tradeoff communication, expectation-setting, and facilitation.

## Preferred Qualifications
- B2B SaaS experience.
- Experience with integrations.
- Legal or contracting background.
- Hands-on experience with contract lifecycle management and legal operations processes.
- Experience diagnosing unsuccessful AI interactions and iterating on prompts, particularly for contracting scenarios.
- Ability to learn and adapt quickly in a growing organization.

## Compensation and Benefits
- Base salary: **$84,000–$105,000**.
- Equity awards, including a new-hire grant and opportunities for additional awards.
- Health and wellness benefits.
- Career growth and development support.
- Medical, dental, and vision coverage for employees and partial dependent coverage.
- Gender-neutral parental leave and compassionate leave.
- Family-forming support.
- Paid time off.

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