# Implementation Manager, Cross-Sell

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $50k – $83k/yr
**Experience:** 1+ years
**Skills:** Project Management, Implementation, Customer Experience, SaaS, HRIS, Payroll, Benefits Administration, It Platform, Hcm, Identity Management, Device Management
**Posted:** 2026-05-26

> Implementation Manager partnering with clients to develop custom plans, implement Rippling's HR, Payroll, Benefits, and IT products, drive adoption, and collaborate across Sales, Product, and Engineering teams. Requires 1+ years in SaaS implementation/customer experience and strong project management skills.

## Job Description

## Responsibilities
- Partner one-on-one with clients to develop custom plans and implement Rippling products across HR, Payroll, Benefits Administration, IT platform, and other products tailored to the customer’s specific business objectives.
- Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs.
- Drive adoption of purchased products by providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
- Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success.
- Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements.
- Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success.

## Requirements
- 1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
- Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
- Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
- Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.

## Nice-to-Haves
- 1+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

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