# Technical Services Engineer

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Mexico City, Mexico, Dublin, Ireland
**Role:** Support Engineering
**Skills:** MongoDB, Linux, DNS, TCP/IP, Ssl/Tls, Nas, San, Ssd, Java, Python, Ruby, C++, JavaScript, Go, Kubernetes
**Posted:** 2026-08-17

> Provides advanced technical support for enterprise MongoDB customers, troubleshooting database, infrastructure, networking, storage, and cloud issues. The role also develops diagnostic tools, advocates for customer needs, and mentors team members.

## Job Description

## Responsibilities
- Advise customers and solve complex MongoDB problems across the database server, drivers, cloud, and infrastructure ecosystem.
- Resolve customer questions and issues involving architecture, performance, recovery, security, and large-scale MongoDB operations.
- Serve as an expert resource on methodologies for running MongoDB at scale.
- Advocate for customer needs by collaborating with product management and development teams.
- Contribute to internal projects, including development of support tools for performance, benchmarking, and diagnostics.
- Mentor and ramp new team members.
- Build knowledge of new product lines within the MongoDB ecosystem.
- Complete new-hire training and the MongoDB Certified DBA Associate exam.
- Progress toward handling technical escalations and advanced diagnostics independently.

## Requirements
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
- Understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS.
- Storage engineering experience with NAS, SAN, SSD, multipathing, and caching.
- Experience building and maintaining complex, mission-critical production database systems.
- Ability to read code and perform basic coding or scripting in one or more languages, such as Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
- Broad awareness of customer workloads and use cases involving performance, availability, and scalability.
- Ability to analyze issues holistically from the application tier through the database to storage.
- Genuine desire to help people.
- Ability to think on your feet, remain calm under pressure, and solve problems in real time.
- Ability and desire to rapidly learn a wide variety of technical skills.
- Strong collaboration skills and judgment about when to seek help.

## Nice-to-haves
- Experience managing large-scale databases, including RDBMS or NoSQL systems.
- Experience with authentication systems such as LDAP, Kerberos, or Active Directory.
- Experience using or managing MongoDB.
- Experience with distributed version control systems, particularly Git.
- Experience with cloud service stacks such as AWS, Azure, or Google Cloud.
- Experience with Kubernetes or other orchestration systems using vendor-specific enterprise operators.

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