# Customer Success Engineer

**Company:** [Edia](https://hotfix.jobs/companies/edia)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $100k – $150k/yr
**Experience:** 4+ years
**Skills:** REST APIs, sftp, ETL, data mapping, schema design, Python, SQL, powerschool, infinite campus, synergy, clever, classlink, SSO, Data Pipelines, Project Management
**Posted:** 2026-08-08

> Leads end-to-end technical integrations and implementations for school districts, coordinating data architecture, APIs, pipelines, and go-live delivery across engineering and customer stakeholders. Requires 4+ years of technical delivery experience, integration expertise, and strong project management skills.

## Job Description

## Responsibilities

### Technical Integration Leadership
- Execute SIS integrations across PowerSchool, Infinite Campus, Synergy, and other legacy platforms, including data mapping specifications, transformation logic, and validation requirements.
- Own SFTP pipeline setup, Clever and ClassLink rostering configuration, SSO provisioning, and platform-level data ingestion workflows.
- Write and review data transformation scripts, API integration specifications, and configuration documentation.
- Serve as the primary technical interface between the engineering team and district IT stakeholders.
- Identify integration risks, including schema mismatches, API rate limits, authentication edge cases, and data quality issues, and drive solutions before they block launches.

### End-to-End Implementation Ownership
- Lead full-lifecycle implementation projects from contract signature through go-live.
- Create project plans, technical milestones, dependency maps, and risk registers.
- Manage stakeholder coordination and ensure clean transitions to Customer Success at go-live with complete configuration documentation and adoption metrics.
- Own internal status cadences across Product, Engineering, Support, and Customer Success while removing blockers and driving accountability.

### Customer and Change Management
- Navigate district procurement timelines, IT governance processes, and organizational dynamics to keep implementations on track.
- Guide district stakeholders, from IT directors to curriculum leads, through technical onboarding and rollout best practices.
- Surface adoption risks and drive mitigation plans before they become blockers.

### Scaling the Function
- Design implementation playbooks, tooling, templates, and success metrics to support increased implementation volume.
- Define when deeper technical engagement, such as Forward Deployed Engineer support, is required.
- Help shape the long-term implementation team as it grows.

## Requirements
- Bachelor's degree in Computer Science, Software Engineering, or a closely related technical field.
- 4+ years of experience in technical implementation, solutions engineering, integration engineering, or a closely related technical delivery role in a SaaS or data-intensive environment.
- Hands-on experience with REST APIs, SFTP pipelines, ETL workflows, data mapping, and schema design.
- Ability to read and write code in Python, SQL, or a similar language is a strong plus.
- Deep fluency in integration patterns and system architectures, including reviewing API specifications, debugging data pipeline issues, and writing technical configuration documentation.
- Proven experience delivering complex, multi-stakeholder technical projects on deadline in enterprise or public-sector environments.
- Exceptional communication skills across technical and non-technical audiences.
- Strong project management discipline, including risk management, dependency tracking, and milestone accountability.

## Compensation and Benefits
- Annual compensation range of **$100,000–$150,000**.
- Equity.
- Flexible vacation, especially during school holiday periods.
- Technology stipend.
- Flexible remote-work options.

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