# Enterprise Support Specialist, Korean Speaking

**Company:** [Figma](https://hotfix.jobs/companies/figma)
**Location:** London, United Kingdom
**Role:** Support Engineering
**Experience:** 3+ years
**Skills:** SaaS, SAML, Single Sign-On, SCIM, System Administration, Adobe XD, Sketch, Framer, Ux/Ui, Generative AI, Machine Learning, Email Support
**Posted:** 2026-08-11

> Supports strategic enterprise customers by diagnosing complex SaaS issues, managing escalations, and partnering with Sales, Product, and Engineering. Requires at least three years of technical support experience, expertise with SAML/SSO and SCIM, and fluency in Korean.

## Job Description

## Responsibilities
- Develop expertise in Figma products and customer journeys to diagnose sophisticated inquiries.
- Manage customer cases via email from initial contact through resolution.
- Partner with Sales to guide large organizations through complex workspace configurations and account setup.
- Represent the customer by identifying product and process gaps and presenting data-backed cases for feature development and process automation.
- Own high-risk escalations, coordinating with internal partners and managing communication through resolution.
- Identify trends and communicate insights to Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements.
- Participate in pilot programs and experiments to improve the speed and personalization of customer interactions.
- Recommend tooling and processes with Product Support Operations to support scale.

## Requirements
- 3+ years of experience in a technical SaaS product support environment, ideally supporting Enterprise customers.
- Experience troubleshooting SAML, SSO, and SCIM configurations for large organizations.
- Experience with system administration for large end-user communities or guiding customers through complex implementations.
- Experience evaluating the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolution.
- Fluency in Korean.

## Nice to Have
- Experience with Adobe XD, Sketch, or Framer and an interest in UX/UI development.
- Familiarity with or willingness to learn AI concepts, including prompt refinement, natural language tools, generative AI, and machine learning basics.

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