# Customer Marketing Associate

**Company:** [hyperexponential](https://hotfix.jobs/companies/hyperexponential)
**Location:** London, United Kingdom
**Role:** Content Marketing
**Skills:** Customer Marketing, Case Studies, Content Marketing, Content Writing, Video Editing, Social Media Marketing, LinkedIn, Positioning, Messaging, Campaign Management, Stakeholder Management, Lead Generation
**Posted:** 2026-08-27

> Own the end-to-end creation of customer case studies, contributed content, and award submissions for a global insurance technology company. The role requires strong writing, editing, customer relationship, stakeholder management, positioning, and LinkedIn content skills.

## Job Description

## Responsibilities
- Own customer case study production end to end, from identifying stories and recruiting customers through publication; deliver two published case studies per quarter.
- Publish two additional customer-contributed content pieces per quarter, including quotes, social content, and event appearances.
- Build and improve the case study recruitment and production process.
- Grow engagement across the underwriting community through events, email, and LinkedIn.
- Identify and manage award submissions, coordinating internal and customer stakeholders.
- Edit and assemble short-form written, video, and social content for promotion and lead generation.

## Requirements
- Experience taking customer stories or content projects from idea through publication while coordinating senior stakeholders inside and outside the organization.
- Experience building content programs or campaigns involving customer participation, approvals, and consent.
- Strong writing and editing skills for short-form written and video content.
- Experience growing an audience or generating leads through social content, particularly LinkedIn.
- Strong positioning and messaging instincts; ability to align stories with a brand narrative.
- Experience improving content or production processes to reduce friction.
- Ability to manage competing priorities and senior stakeholders.
- Customer-focused approach that treats customers as partners.

## Compensation and Benefits
- Equity offered across all roles.
- £5,000 training and conference budget.
- 25 days of holiday plus 8 bank holidays.
- Company pension scheme via Penfold.
- Mental health support and therapy via Spectrum.life.
- Wellbeing allowance via Juno.
- Private healthcare through AXA.
- Income protection and life insurance.
- Cycle to Work Scheme.
- Top-spec equipment and additional company events and perks.

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