# Enterprise Customer Success Manager

**Company:** [Tavily](https://hotfix.jobs/companies/tavily)
**Location:** San Francisco, CA
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** HubSpot, Salesforce, LangChain, CRM, Ai/Llm Platforms, Developer Tools, Customer Health Metrics, Onboarding, B2B SaaS, Upsell/Cross-Sell
**Posted:** 2025-09-03

> Guides enterprise customers through onboarding, adoption, and expansion of AI search platform. Monitors usage, drives renewals/upsells, and influences product roadmap while engaging technical and executive stakeholders. Requires 5+ years in technical customer success.

## Job Description

## What You’ll Do
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
- Shape the future of the post-sale experience at Tavily

## What We’re Looking For
- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
- Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. **HubSpot**, **Salesforce**) for pipeline and customer tracking
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy

**Bonus:** Familiarity with AI/LLM orchestration (e.g. **LangChain** or similar) is a plus

## Perks & Benefits
- Full-time employees at Tavily enjoy full medical, dental, and vision insurance
- A deep-work culture that values curiosity, creativity, and continuous learning

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