# Senior Customer Engineer, Digital Native Enterprise

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** New York, NY
**Role:** Sales Engineering
**Salary:** $202k – $278k/yr
**Experience:** 5+ years
**Skills:** AWS, GCP, Azure, Python, JavaScript, Go, Waf, Ddos Mitigation, Tls, Zero Trust, Sase, BGP, DNS, Sd-Wan, Mpls
**Posted:** 2026-08-06

> Provides technical validation, architecture guidance, onboarding, and expansion support for high-growth enterprise accounts across security, networking, and developer platforms. Requires broad cloud and networking expertise, customer-facing technical experience, and strong executive communication.

## Job Description

## Responsibilities

### Technical Validation (Pre-Sales)
- Lead technical discovery, design bespoke architectures, and deliver demos and proofs of concept across security, networking, and developer platforms.
- Build technical champions and executive relationships within target accounts.
- Represent the company at industry events, developer communities, and cybersecurity conferences.

### Customer Adoption & Value Realization
- Serve as the primary technical contact from contract signature through platform adoption.
- Lead technical onboarding and implementation, maintaining the engineering relationship throughout the process.
- Monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value.

### Commercial Accountability & Expansion
- Carry a variable quota tied to new business acquisition and account growth.
- Identify and drive cross-sell and upsell opportunities using platform usage data and customer objectives.
- Lead technical Quarterly Business Reviews that translate platform metrics into executive-level ROI.

### Trusted Advisory
- Maintain relationships with stakeholders ranging from engineering leads to CISOs and CTOs throughout the customer lifecycle.
- Advise on architecture best practices, security posture, and platform strategy aligned with customer goals.

## Requirements

- Deep understanding of the life of a request on the internet.
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, sales engineering, or forward-deployed engineering.
- Broad technical expertise in:
  - Web security, including WAF, DDoS mitigation, TLS, and Zero Trust/SASE.
  - Networking, including BGP, DNS, SD-WAN, MPLS, and TCP/IP.
  - Cloud infrastructure, including AWS, Google Cloud, and Azure.
- Exceptional communication and presentation skills, from whiteboard architecture sessions to strategic business reviews.
- Experience integrating AI-augmented workflows into daily development, such as Windsurf or OpenCode.

## Nice-to-Haves

- Experience with Workers, Workers AI, AI Gateway, and Vectorize.
- Applied AI knowledge, including prompt engineering, LLM orchestration, and Retrieval-Augmented Generation (RAG) architectures.
- Proficiency in Python, JavaScript, or Go for integration scripts, API connectors, and edge-computing functions.
- Familiarity with CDN, reverse proxy/WAF, forward proxy/SWG, and serverless application patterns.
- Experience building cloud-based applications.
- Experience building relationships and driving technical wins across multi-stakeholder enterprise accounts.
- Cloudflare platform certifications or meaningful hands-on deployment experience.
- Exposure to DevOps, security operations, or emerging generative AI trends.
- Relevant cloud, security, or networking certifications.

## Compensation & Benefits

- New York-based hires: estimated annual salary of **$202,000–$278,000**.
- Eligible to participate in the company equity plan.
- Benefits include medical, dental, vision, flexible spending, commuter spending, fertility and family-forming support, mental health support, disability, life and accident insurance, 401(k), employee stock participation, flexible paid time off, and parental, pregnancy, medical, and bereavement leave.

## Similar jobs

- [Senior Solutions Engineer, Okta](https://hotfix.jobs/jobs/9221407c-b664-465f-a33b-aa4a337516cc) - Okta - San Francisco, CA - $200k – $308k/yr
- [Senior Solutions Engineer](https://hotfix.jobs/jobs/9b427e7e-1025-4c90-9c71-f85310c2912c) - Okta - Minnesota - $200k – $275k/yr
- [Senior Solutions Engineer](https://hotfix.jobs/jobs/ad0b9f77-91e9-41fb-bb5a-5a38541b85d0) - Intercom - Chicago, IL - $208k – $249k/yr
- [Senior Solutions Engineer, Public Sector Federal](https://hotfix.jobs/jobs/971d0c6a-8cfa-4954-97e1-000d57060051) - Cloudflare - Washington, DC - $211k – $257k/yr
- [Senior Solutions Engineer, Public Sector Federal](https://hotfix.jobs/jobs/5b9d4e3b-02b3-4589-a0b8-b89b631c64c4) - Cloudflare - Washington, DC - $211k – $257k/yr

**Apply:** https://hotfix.jobs/jobs/d558d3cf-204c-4478-8527-6d7be697ca19
**Canonical:** https://hotfix.jobs/jobs/d558d3cf-204c-4478-8527-6d7be697ca19