# Director, HR Operations

**Company:** [PracticeTek](https://hotfix.jobs/companies/practicetek)
**Location:** San Diego, CA
**Role:** People Ops
**Experience:** 10+ years
**Skills:** human resources operations, hr shared services, Payroll, hr technology, people analytics, artificial intelligence, Automation, digital workflows, hr systems, workforce analytics, employee experience, hr compliance, Process Optimization, system integrations, Vendor Management
**Posted:** 2026-08-07

> Leads HR Operations strategy and service delivery across shared services, payroll, compliance, HR technology, employee experience, and analytics. Requires a bachelor's degree, 10+ years of progressive HR experience, and significant leadership in scalable, multi-state HR operations.

## Job Description

## Responsibilities

### HR Strategy & Operational Excellence
- Develop and execute the HR Operations strategy for scalable, efficient, employee-centered service delivery.
- Partner with the CHRO and Director of HR Business Partnering to align operational priorities with enterprise people strategies.
- Establish governance, service standards, operating rhythms, and service-level expectations.
- Develop scalable HR operating models, documentation, and processes.
- Lead operational workstreams supporting growth, acquisitions, integrations, reorganizations, and transformation initiatives.

### Shared Services & Employee Experience
- Lead HR Shared Services across the employee lifecycle.
- Oversee onboarding, offboarding, employee experience programs, workplace services, and HR operations.
- Redesign HR workflows using automation, artificial intelligence, digital self-service, and process optimization.
- Establish operational KPIs and service standards.

### Payroll, Compliance & Governance
- Provide strategic oversight of payroll operations across all jurisdictions.
- Partner with Finance on payroll reconciliation, controls, compensation administration, and process improvements.
- Ensure compliance with federal, state, and international employment laws.
- Partner with Legal, Finance, Payroll, Talent Acquisition, and HR Business Partners to mitigate risk.

### HR Technology & Analytics
- Lead the HR technology strategy using automation, artificial intelligence, system integrations, reporting, and digital self-service.
- Identify and implement AI capabilities that improve HR service delivery and decision-making.
- Manage HR technology vendors and lead system implementations and enhancements.
- Develop executive dashboards, workforce metrics, and HR reporting.
- Use workforce analytics to identify trends and inform strategic workforce decisions.

### Leadership
- Lead and develop a high-performing HR Operations team.
- Coach team members, raise operational standards, and foster accountability.
- Evaluate emerging HR technologies and industry best practices.

## Requirements
- Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
- 10+ years of progressive Human Resources experience, including significant HR Operations leadership.
- 5+ years leading HR Operations, Shared Services, Payroll, HR Technology, or comparable operational HR functions.
- Experience using automation, artificial intelligence, and digital workflow technologies to scale HR operations.
- Experience leading payroll operations in a multi-state environment.
- Experience implementing, optimizing, and administering enterprise HR systems.

## Benefits
- Health, dental, and vision coverage options.
- Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing.
- Flexible paid time off, sick time, and 10 company-paid holidays.
- 401(k) plan with company match.
- Culture Committee initiatives supporting connection, fun, and belonging.

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