# Staff Engineer, Field Quality (R4958)

**Company:** [Shield AI](https://hotfix.jobs/companies/shield-ai)
**Location:** Dallas, TX
**Role:** DevOps / SRE
**Salary:** $120k – $180k/yr
**Experience:** 5+ years
**Skills:** Python, SQL, Jira, Power BI, Tableau, Root Cause Analysis, Failure Investigation, Reliability Analysis, Capa, As9100, Iso 9001
**Posted:** 2026-05-14

> Staff Engineer investigates field issues in autonomous hardware systems, drives root cause analysis, implements corrective actions, and improves reliability through cross-functional collaboration. Requires 5+ years in quality engineering for complex hardware in aerospace/defense/robotics.

## Job Description

## What you'll do

- Investigate field-reported issues and drive root cause analysis across hardware, software, and integrated systems
- Partner with engineering, manufacturing, and test teams to implement corrective and preventive actions (CAPA)
- Analyze reliability and performance trends to identify systemic quality issues and improve product robustness
- Support validation, troubleshooting, and failure reproduction efforts for fielded systems
- Develop quality metrics, reporting, and tracking tools to improve visibility into field performance and defect trends
- Coordinate issue resolution across cross-functional teams while ensuring timely communication and closure

## Required qualifications

- 5+ years of experience in quality engineering, field engineering, systems integration, manufacturing quality, or related technical roles
- Strong experience with root cause analysis, failure investigation, and corrective action implementation in complex hardware environments
- Ability to diagnose system-level issues across mechanical, electrical, and software interfaces
- Experience analyzing reliability data, defect trends, and operational performance metrics
- Strong communication and organizational skills with the ability to coordinate across engineering and operations teams
- Demonstrated ability to manage multiple priorities in fast-paced development and operational environments

## Preferred qualifications

- Experience supporting aerospace, defense, robotics, or autonomous systems programs
- Familiarity with AS9100, ISO 9001, or regulated engineering environments
- Experience with environmental testing, system validation, or field operations support
- Experience using data analysis and reporting tools such as **Python**, **SQL**, **Jira**, **Power BI**, or **Tableau**

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