# Director, Account Management

**Company:** [Absorblms](https://hotfix.jobs/companies/absorblms)
**Location:** Remote
**Role:** Account Management
**Experience:** 6+ years
**Skills:** Account Management, Salesforce, Gainsight, Customer Success, Renewals, Upsell, Cross-Sell, Executive Business Reviews, SaaS, Zendesk
**Posted:** 2026-07-13

> Lead and mentor a team of Account Managers to drive customer retention, expansion, renewals, and net retention for a SaaS learning platform. Develop strategic account plans, build executive relationships, and collaborate cross-functionally while shaping account management practices in a remote-first environment.

## Job Description

## What you’ll do
- Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
- Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
- Own and drive client renewals, retention, and net retention targets
- Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
- Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
- Lead regular Executive Business Reviews and strategic check-ins
- Champion customer feedback, synthesizing insights to inform product development and innovation
- Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
- Drive feature adoption, enablement, and ongoing education for clients
- Represent Absorb at industry events and client engagements

## What you’ll bring
- 6+ years of leadership in mid-market/enterprise SaaS account management
- Proven experience managing complex accounts in North America
- Exceptional communication, relationship-building, and consultative skills
- Demonstrated success in driving renewals, upsell, and cross-sell opportunities
- High intellectual curiosity, and thrive in a fast-paced, remote-first environment
- Strong leadership and mentoring abilities
- Passionate about customer success and continual learning

## Technologies we use
- Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/Claude

## What we offer
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs

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