# Senior Technical Support Engineer

**Company:** [Semgrep](https://hotfix.jobs/companies/semgrep)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $133k – $167k/yr
**Experience:** 2+ years
**Skills:** GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite, Git, Owasp Top 10, Web Application Security, API, Webhooks
**Posted:** 2026-03-13

> Senior Technical Support Engineer troubleshoots complex issues for Semgrep's code security products (SAST, Supply Chain, Secrets) via tickets, on-call, and cross-functional collaboration. Requires 2+ years technical support or engineering experience, CI/CD expertise, and Web AppSec knowledge.

## Job Description

## What you’ll do
- Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers.
- Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience.
- Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams.
- Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency.
- Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support.

## You are ideal for this role if you have
- Excellent written and verbal communication skills.
- A deep understanding of developer workflows and build systems, including **CI/CD environments** such as **GitHub Actions**, **GitLab**, **CircleCI**, **Jenkins**, and **Buildkite** and SCM environments such as **Git**.
- Familiarity with **Web Application Security** concepts including **OWASP Top 10**.
- Basic understanding of **API** and **Webhooks**.
- A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience.
- **2+ years** of experience working in a technical customer support role or former experience as a software engineer.
- Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation.

## Compensation
The estimated starting annual salary range for this position is **$133,000 - $167,000 USD**. The actual base salary will be determined based on a number of factors, which may include job-related skills, relevant experience, qualifications, location, internal equity, and market data. In addition to base salary, total compensation may include equity, variable compensation, and benefits.

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