# Operations Manager

**Company:** [Mochi Health](https://hotfix.jobs/companies/mochi-health)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $130k – $150k/yr
**Experience:** 3+ years
**Skills:** Project Management, metrics and reporting, Process Improvement, sop development, AI Tools, Automation, dashboard building, Cross-Functional Collaboration, Data Analysis, no-code tools
**Posted:** 2026-07-23

> Manager of Operations at Mochi Health, a telehealth company. Flexibly rotate across high-priority operational projects including insurance program buildout, retention, and process improvement. Own projects end-to-end, build metrics/dashboards, redesign workflows, and create AI-powered automations while collaborating with clinical, product, and engineering teams.

## Job Description

## Key Responsibilities

### Cross-Functional Project Support
- Serve as a flexible operator across Ops priorities, initially supporting the implementation of Mochi's new insurance program (workflow design, documentation, credentialing coordination, and rollout support alongside the Insurance & Payer Operations team).
- Transition fluidly onto new priority projects as they arise without needing a long ramp-up period.
- Own individual workstreams end-to-end: define scope, build the plan, execute, and report on outcomes with minimal oversight.

### Metrics & Reporting
- Define and track key operational metrics for each project you support (e.g., conversion, retention, cycle time, error/denial rates, program adoption), and build reporting that gives leadership real-time visibility.
- Build dashboards and recurring reporting cadences that make it easy for stakeholders to see program health at a glance.
- Use data to identify where a process is breaking down and propose fixes before they become escalations.

### Process Design & Improvement
- Map existing operational workflows, identify inefficiencies, and redesign processes to reduce manual work and improve consistency.
- Write and maintain SOPs for new and existing processes as programs move from pilot to steady-state.
- Partner with functional leads (Clinical Ops, Insurance, Pharmacy, Customer Service) to implement process changes without disrupting day-to-day operations.

### AI & Automation
- Identify repetitive or manual ops workflows that can be automated using AI tools, scripts, or no-code/low-code platforms.
- Build and iterate on lightweight internal tools that streamline your own work and the work of the broader Ops team.

## Qualifications
- 3+ years in operations, program management, or a generalist business role, ideally with exposure to fast-scaling or early-stage environments.
- Track record of owning ambiguous projects end-to-end with minimal supervision.
- Strong analytical skills - comfortable building metrics frameworks and dashboards, and using data to drive decisions.
- Hands-on experience using AI tools (e.g., building prompts, workflows, or lightweight automations) to improve personal or team productivity; scripting or no-code tooling experience is a plus.
- Excellent cross-functional collaboration skills; experience working with Engineering, Product, Clinical, and Customer-facing teams.
- Comfort operating in ambiguity, switching context across projects, and building structure where none exists.
- Healthcare or telehealth experience is a plus but not required.
- MBA or graduate training is a plus but not required.

## Why This Role
- Get exposure to nearly every part of the business — insurance, clinical operations, customer retention, and new program launches — in a single role.
- Build real tools and automations that change how the Ops team works, not just execute someone else's playbook.
- Join a lean, high-ownership team where your work has immediate strategic impact and direct visibility to company leadership.
- Competitive compensation, equity, and benefits.

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