# Account Manager

**Company:** [SmithRx](https://hotfix.jobs/companies/smithrx)
**Location:** Remote
**Role:** Account Management
**Experience:** 3+ years
**Skills:** Account Management, Relationship Management, Healthcare, Health Insurance, Pharmacy Benefits, Project Management, Conflict Resolution, Client Relationship Management, Data Analysis, Cross-Functional Collaboration
**Posted:** 2026-09-09

> Manages healthcare client relationships, retention, satisfaction, and escalated issue resolution while coordinating cross-functional teams. Requires 3–5 years of healthcare account or relationship management experience, strong communication and conflict-resolution skills, and a bachelor’s degree or equivalent experience.

## Job Description

## Responsibilities
- Complete reporting and data requirements based on client and team needs.
- Own customer satisfaction and retention for assigned clients.
- Build trusting relationships with client operational leadership.
- Maintain a comprehensive understanding of customers’ business challenges.
- Lead cross-functional project management to resolve escalated client issues, coordinating internal and external teams.
- Support research and data activities for escalated issue resolution.
- Identify product gaps through business impact assessments and manage client expectations.
- Prioritize issues and assess escalations that may create client attrition risk, ensuring strong mitigation plans are in place.

## Requirements
- 3–5 years of direct account management or relationship management experience in healthcare.
- Working knowledge of commercial health insurance and pharmacy benefits preferred.
- Executive-level communication and interpersonal skills, including conflict navigation and mediation.
- Experience managing client relationships, documenting expectations and deliverables, informing stakeholders, and achieving client satisfaction.
- Ability to work independently and cross-functionally.
- Self-driven, results-oriented, disciplined, and able to take initiative with minimal direction.
- Strong conflict-resolution, communication, consultative, and tactful problem-solving skills.
- Bachelor’s degree or equivalent experience required.

## Benefits
- Medical, pharmacy, dental, vision, life, AD&D, short- and long-term disability insurance.
- Flexible spending benefits.
- 401(k) retirement savings program.
- Discretionary paid time off and company holidays.
- Wellness, commuter, employee assistance, professional development, and training benefits.
- Paid parental leave.
- Potential eligibility for bonuses, commissions, or equity.

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