# Product Support Engineer

**Company:** [Fortanix](https://hotfix.jobs/companies/fortanix)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $70k – $120k/yr
**Experience:** 5+ years
**Skills:** Linux, Kubernetes, Docker, Python, Aws Cloudhsm, Aws Kms, Google Kms, Azure Keyvault, Ibm Keyprotect, Pkcs#11, Capi, Cng, Jce, Kmip, REST APIs
**Posted:** 2026-06-04

> Provide post-sales technical support, troubleshooting, and configurations for a data security platform. Requires 5+ years in support, strong Linux/K8s/Docker/Python skills, and familiarity with HSM/KMS and crypto interfaces.

## Job Description

## Responsibilities
- Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
- Provide on-call support 24x7 on an as needed basis

## Requirements
- Hands-on 5+ years related experience working in a support organization
- Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages
- Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
- Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.)
- Understanding of KMS interfaces (KMIP, REST API, etc.)
- Ability to work in a highly fast paced, rapid growth environment
- Strong collaboration, written and communication skills

## Nice-to-Haves
- Experience with HSM from another company

## Compensation & Benefits
- Base salary: $70,000 - $120,000 / Year
- Unlimited PTO
- 40 hours of Volunteer Time Off/year
- Internet stipend
- 401k
- Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Short-and Long-Term Disability, Holidays

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**Apply:** https://hotfix.jobs/jobs/d3cd4970-8174-4318-9c97-8abb40569493
**Canonical:** https://hotfix.jobs/jobs/d3cd4970-8174-4318-9c97-8abb40569493