# AI Success Manager

**Company:** [Glean](https://hotfix.jobs/companies/glean)
**Location:** Bengaluru, India
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Artificial Intelligence, SSO, Cloud Platforms, AWS, GCP, Microsoft Azure, Agile, DevOps, Software Development Life Cycle, Technical Account Management, Project Management, Troubleshooting, Process Documentation, SaaS
**Posted:** 2026-06-16

> Leads enterprise AI deployments and ongoing customer engagements, from technical configuration and go-live through renewal. The role combines implementation management, strategic guidance, adoption planning, escalation ownership, and cross-functional coordination for enterprise SaaS customers.

## Job Description

## Responsibilities
- Help customers achieve business outcomes through AI.
- Lead new customer deployments, including hands-on setup guidance for SSO and connectors.
- Own delivery from kickoff through go-live and renewal, aligning stakeholder expectations, timelines, and services budgets.
- Create and execute joint success plans that drive adoption, engagement, and measurable business value.
- Manage programs and develop, communicate, and execute tailored project plans.
- Facilitate collaboration across delivery, operations, and technical teams.
- Provide technical guidance and strategic partnership, serving as an escalation manager when needed.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Identify risks or blockers and drive resolution.
- Improve onboarding processes, playbooks, and best practices.
- Provide actionable product feedback and participate in internal improvement initiatives.

## Requirements
- 3–5 years of experience in technical deployment, implementation management, or technical account management for enterprise SaaS products.
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Familiarity with cloud platforms such as AWS, GCP, or Azure and related services.
- Strong analytical, problem-solving, troubleshooting, project management, organizational, and communication skills.
- Experience serving enterprise clients in strategic, consultative, and hands-on roles.
- Experience with process documentation, playbooks, and continuous improvement initiatives.
- Technical configuration and troubleshooting experience.
- Ability to own escalations, handle ambiguity, and work effectively in a fast-paced, cross-functional, customer-focused environment.
- Strong verbal and written communication skills.
- Proactive, positive, curious, tenacious, and willing to take ownership.
- Ability to work US West hours.

## Work Arrangement
- Hybrid: 4 days per week in the Bangalore office.

## Compensation & Benefits
- Compensation is determined by location, level, job-related knowledge, skills, and experience.
- Certain roles may be eligible for variable compensation, equity, and benefits.

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