# Business Development Manager

**Company:** [Kustomer](https://hotfix.jobs/companies/kustomer)
**Location:** New York, NY
**Role:** Business Development
**Experience:** 2+ years
**Skills:** Salesforce, Outreach, Salesloft, CRM, AI Tools, Outbound Prospecting, account-based strategies
**Posted:** 2026-07-31

> Lead and coach a team of outbound Business Development Representatives at Kustomer to generate qualified pipeline for the SaaS conversational CRM platform. Build prospecting playbooks, drive performance through coaching and data, and collaborate with Marketing and Sales leadership while working hybrid in NYC.

## Job Description

## Responsibilities
- Lead, coach, and grow a team of outbound BDRs; hiring, ramping, and developing talent to consistently hit and exceed pipeline quotas
- Build and refine outbound prospecting playbooks, cadences, and messaging that cut through the noise
- Partner closely with Marketing and Sales leadership to align on ICP, campaign strategy, and lead handoff processes
- Drive performance management through weekly 1:1s, pipeline reviews, and data-informed coaching
- Own CRM hygiene, reporting, and forecasting; turning activity data into actionable insights
- Run monthly business reviews tracking pipeline attainment, productivity trends, and program ROI
- Stay hands-on with the team by joining live calls, sitting in on prospect conversations, and coaching in real time alongside your BDRs

## Requirements
- 2+ years in a first-line leadership role within the Business Development function, with a demonstrated track record of success across multiple companies in SaaS or related industries
- Built pipeline in enterprise or mid-market SaaS, consistently hitting quotas yourself and coaching others to do the same
- Deep fluency in outbound motion: sequences, account-based strategies, and personalization at scale
- Strong CRM and sales engagement tool proficiency (Salesforce, Outreach, Salesloft, or similar), including fluency in AI tooling to drive efficiency
- Exceptional coach and communicator; you know how to unlock performance in individuals
- Track record of cross-functional collaboration with RevOps, and Sales leadership

## Nice-to-Haves
- Experience modeling strong AI habits and introducing new tooling for the BDR motion
- Thrives in a complex industry and finds the path forward even when facing strong headwinds
- Brings creativity and rigor to pipeline generation, holding team to a high standard while trusting them to run their own game
- Brings energy and positivity that translates into real career growth for the team

## Compensation and Benefits
- Competitive salaries and stock options
- In the U.S.: 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy

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