# Customer Success Engineer

**Company:** [Pave](https://hotfix.jobs/companies/pave)
**Location:** Salt Lake City, UT
**Role:** Customer Success
**Salary:** $73k – $121k/yr
**Experience:** 3+ years
**Skills:** JSON, HTML, SQL, API Integrations, Project Management, Data Migration, Technical Account Management, Implementation Management, Customer Success, Stakeholder Management
**Posted:** 2026-06-08

> Drive end-to-end implementation projects for compensation software, managing technical integrations and data migrations while advising HR and Finance leaders on platform adoption. Requires 3-10 years of B2B SaaS customer-facing experience with strong project management, technical acumen (JSON, HTML, SQL, APIs), and customer relationship skills.

## Job Description

## What You'll Be Doing

- Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
- Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
- Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
- Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
- Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
- Execute on the technical needs of the customer with integrations, data migration and configurations.

## What You'll Bring

- 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
- Deep experience and knowledge of JSON, HTML, SQL, and API integrations.
- Meticulous project manager; make a plan, execute against it and nothing falls through the cracks.
- Creative problem solver; search for solutions that solve customer needs that may not be immediately obvious.
- Care about customer outcomes; ensure they can achieve their goals using Pave and maintain healthy adoption and usage.
- Able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
- Comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & "blocking" work.
- Push to understand the "why" behind customer asks and find the solution that won't just help solve a problem one time but will help circumvent future problems.
- Hungry to join a start-up, excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond core responsibilities.
- Love working with customers over video call/email and customers love working with you.
- Three main skills: project management, customer-facing polish and technical acumen.

## Compensation

Targeted cash compensation:
- P2: $73,000 - $91,000
- P3: $96,000 - $121,000

## Benefits

- Comprehensive medical, dental, and vision coverage for you and your family.
- Flexible PTO and the freedom to work from anywhere in the world for up to a month.
- Lunch and dinner stipends plus fully stocked kitchens.
- Quarterly education stipend.
- Robust parental leave.
- Commuter stipend.

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