# Customer Architect

**Company:** [Reltio](https://hotfix.jobs/companies/reltio)
**Location:** Florida, North Carolina, South Carolina, New York, NY, New Jersey, Massachusetts
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** AWS, GCP, Azure, REST APIs, MDM, CloudWatch, Logdna, Salesforce, Snowflake, Google Bigquery
**Posted:** 2026-05-15

> Technical customer-facing role providing architectural guidance, onboarding, escalation management, and hands-on support for Reltio’s SaaS data platform to enterprise clients. Requires 5+ years SaaS technical support experience, public cloud knowledge, and strong integration skills.

## Job Description

## Job Duties and Responsibilities
- Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer’s business needs.
- Present technical knowledge of architectural designs including integration approaches.
- Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices.
- Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams.
- Manage customer portfolio of tickets, resolutions, and product enhancement requests.
- Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues.
- Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance.
- Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.
- Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.
- Advocate for customer needs, translating them into documentation and product enhancement requests.
- Deliver the highest quality customer/partner experience and engage in highly technical discussions.
- Ability to travel to customer sites upon request.

## Skills You Must Have
- Bachelor’s degree in computer science engineering or similar field of study.
- 5+ years of experience working in a technical support capacity.
- 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role.
- 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
- 3+ years of experience with REST APIs and integration tools.
- 3+ years of experience with on-premise or cloud MDM solutions.
- Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
- Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
- Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.
- Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.
- Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.
- Excellent communication, problem-solving, risk management, and project management skills.

## Skills That Are Nice to Have
- Prior experience working with data products within enterprise space.
- Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.

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