# Senior Manager, Implementations

**Company:** [Tabs](https://hotfix.jobs/companies/tabs)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $190k – $230k/yr
**Experience:** 5+ years
**Skills:** Erp Integrations, NetSuite, Quickbooks, ASC 606, Revenue Recognition, Order-To-Cash, Project Management, Customer Onboarding, Professional Services, Saas Implementation
**Posted:** 2026-07-08

> Lead and mentor a small team of Implementation Managers while personally owning complex, high-impact customer onboarding projects for an AI revenue automation platform. Requires 5-7 years in SaaS implementations, accounting fluency (ASC 606, ERP systems), and the ability to drive process improvements and cross-functional collaboration.

## Job Description

## What You’ll Do
- Lead and coach a small team of Implementation Managers, providing guidance, feedback, and development support while modeling best-in-class project delivery and customer communication.
- Own end-to-end onboarding for complex or high-impact customers, including mapping business processes, configuring the platform, managing ERP integrations (NetSuite, QuickBooks), and ensuring smooth go-live.
- Drive process improvement by refining playbooks, standardizing workflows, and improving internal tooling and data visibility in partnership with the Head of Implementation.
- Act as a customer SME by clearly communicating accounting and revenue recognition concepts to ensure alignment between the platform and clients’ accounting requirements.
- Collaborate cross-functionally with Product, Engineering, and Operations to surface implementation insights, identify product gaps, and prioritize enhancements.
- Track delivery metrics, identify blockers, and implement coaching or process changes to maintain quality, speed, and customer satisfaction.
- Contribute to hiring, onboarding, and knowledge sharing to build scalable Implementation practices as the company grows.

## Who You Are / Requirements
- 5-7 years of experience in software implementation, customer onboarding, or professional services at SaaS or fintech companies.
- Experience mentoring or managing a small team while maintaining direct project ownership.
- Strong technical and accounting fluency, with knowledge of ASC 606 revenue recognition, order-to-cash workflows, or ERP integrations (NetSuite, QuickBooks).
- Proven ability to manage complex client implementations end-to-end, balancing speed, accuracy, and customer satisfaction.
- Excellent communication skills across finance, accounting, and technical stakeholders.
- Background in accounting or finance software; CPA or Big Four experience is a plus.
- Based in New York City, available to work 5 days per week in office.

## Nice-to-Haves
- CPA or Big Four experience.

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