# Tax Resolution Advocate

**Company:** [Gusto](https://hotfix.jobs/companies/gusto)
**Location:** Denver, CO, Las Vegas, NV, Chicago, IL, Los Angeles, CA, Phoenix, AZ
**Role:** Customer Support
**Salary:** $54k – $71k/yr
**Experience:** 3+ years
**Skills:** Payroll, tax notice resolution, AI Tools, customer service, Cross-Functional Collaboration, analytical skills, Problem Solving, Communication, time management, Process Improvement
**Posted:** 2026-07-30

> Resolve payroll tax notices for small businesses by researching discrepancies, communicating with tax agencies, and advocating for customers. Requires 3-5 years payroll experience, strong analytical and communication skills, and AI fluency.

## Job Description

## Responsibilities
- Provide exceptional service to customers via email and/or phone, simplifying the tax notice experience.
- Research and resolve payroll tax notices on behalf of customers, with guidance from experienced team members.
- Provide clear and concise case documentation.
- Collaborate with Compliance, Engagement, and Tax Operations teams.
- Communicate with government agencies to represent Gusto and advocate for customers under supervision.
- Manage time effectively to meet set goals.
- Actively use current AI tools in workplace applications.
- Handle a queue of tax notices daily, including updating cases, informing customers of changes, and seeking assistance on escalated issues.
- Participate in team meetings and provide support to fellow Tax Resolution Advocates.

## Requirements
- 3-5 years of payroll experience (notice resolution experience is a plus).
- Ability to work collaboratively with cross-functional teams.
- Ability to think globally, provide input on current processes.
- AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality.
- Proven track record of delivering an extremely high level of customer satisfaction while driving operational efficiencies.
- Capability to manage multiple priorities in a high-volume, fast-paced environment and adapt to shifting priorities.
- Commitment to personal high standards and contributing to team and company goals.
- Strong analytical and problem-solving skills.
- Team player who enjoys collaborating.
- Excellent communication skills, both written and verbal, with ability to simplify complex topics.
- Highly organized and proactive in improving processes.
- Dedicated to providing an exceptional customer experience.

## Compensation
- Cash compensation: $26.19/hr to $32.30/hr in Denver and most major metro locations; $26.84/hr to $34.00/hr for Los Angeles.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs).

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