# Installation Specialist - Bilingual

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** Portland, ME, Oregon, Charlotte, NC
**Role:** Solutions Architecture
**Salary:** $42k – $52k/yr
**Experience:** 2+ years
**Skills:** restaurant pos systems, pos hardware, Networking, low-voltage cabling, routers, switches, wi-fi, DNS, traceroute, firewalls, crm platforms, ticketing systems, Microsoft Office, Google Workspace, Zoom
**Posted:** 2026-08-05

> Installs and configures restaurant POS hardware and connectivity, conducts site-readiness assessments, troubleshoots escalated network issues, and trains client staff. Requires 2–3 years of restaurant or technical support experience, Spanish fluency, extensive travel, and experience with complex POS deployments.

## Job Description

## Responsibilities

### Conducting Virtual Site Surveys
- Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
- Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
- Perform advanced diagnostics, including traceroutes and port checks, and document infrastructure gaps or risks.
- Provide technical guidance to clients and vendors to resolve issues.
- Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
- Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
- Recommend improvements to survey tools, templates, and internal processes.
- Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.

### Conducting Installations
- Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
- Complete cabling, patching, and connectivity setup.
- Deliver onsite training and live support for staff and management.
- Implement menu/system updates and reporting configuration.
- Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
- Lead client follow-ups to ensure smooth transitions and adoption.
- Travel regularly to client sites as required.

### Quality Assurance
- Adhere to documented processes, including SOPs, SLAs, and checklists.
- Review and verify outcomes before submission to maintain consistency and quality.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.

## Requirements

### Skills and Knowledge
- Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
- Proficiency in advanced network testing, including speed, latency, and DNS, and in translating findings into actionable guidance for non-technical stakeholders.
- Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
- Ability to manage complex, multi-site projects independently and mentor junior team members.
- Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
- Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
- Excellent organizational, multitasking, and communication skills, with a professional approach under pressure.
- Demonstrated success in 50+ POS installations or comparable technical deployments.
- Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.
- Fluent in written and verbal English.
- Bilingual proficiency in Spanish required.

### Experience
- 2–3 years of restaurant and/or technical support experience.
- Experience in fintech or SaaS environments preferred.

### Education and Professional Training
- High school diploma or GED required.
- Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, or Hospitality Management with strong technical acumen, or a related field, preferred.
- Equivalent combinations of education and experience may be considered.

### Travel
- Ability to travel up to 50–75%, including local and out-of-state travel with overnight stays as needed.
- Work authorization in the United States is required; visa sponsorship is not available.

## Compensation and Benefits
- ATS-listed annual salary range: $41,600–$52,000.
- Medical, dental, and vision options.
- HSA with employer match.
- Company-paid life insurance and disability coverage.
- 401(k) retirement savings with annual employer match.
- Pre-tax commuter benefits.
- Paid parental leave.
- Paid vacation, 10 company holidays including one floating holiday, sick time, and volunteer time off.
- Monthly cell phone and internet stipend.
- Education reimbursement up to $2,000 per calendar year.
- Employee Resource Groups.

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