# Senior Platform Reliability Engineer

**Company:** [Grow Therapy](https://hotfix.jobs/companies/grow-therapy)
**Location:** San Francisco, CA, New York, NY, Seattle, WA
**Role:** DevOps / SRE
**Salary:** $182k – $250k/yr
**Experience:** 6+ years
**Skills:** AWS, Kubernetes, EKS, Terraform, SLOs, Slas, Error Budgets, Datadog, Observability, Postgres
**Posted:** 2026-06-16

> Senior Platform Reliability Engineer establishing reliability standards, observability, and incident response practices across engineering teams. Requires 6+ years operating production systems at scale with AWS, Kubernetes, Terraform, and modern observability tooling.

## Job Description

## What You'll Work On

You’ll help us establish and scale reliability as a discipline at Grow by:

**Defining Reliability Standards**
- Establishing frameworks for SLOs/SLAs, error budgets, and operational readiness
- Helping teams understand what to measure and why it matters

**Improving Observability & Measurement**
- Identifying gaps in metrics, logging, and tracing
- Ensuring services are measurable, debuggable, and aligned with reliability goals

**Evolving Incident Response**
- Developing and improving incident response practices, from detection to post-incident learning
- Helping teams build sustainable on-call and escalation patterns

**Enabling Self-Service Reliability**
- Partnering with the platform team to build tooling and abstractions (e.g., service scorecards, dashboards, templates, golden paths)
- Making it easy for teams to adopt and stay compliant with reliability standards

**Driving Adoption Across Teams**
- Working cross-functionally to educate, influence, and guide engineering teams
- Scaling reliability practices through clear standards, strong communication, and developer-friendly systems

## Who You Are

- 6+ years of experience operating and improving reliability of production systems at scale
- Hands-on experience with AWS, Kubernetes (e.g., EKS), and infrastructure as code tools like Terraform
- Experience defining or working with SLOs/SLAs, error budgets, and improving reliability through measurement and iteration
- Experience with modern observability tooling (DataDog) and building actionable monitoring systems across metrics, logs, and traces
- Ability to zoom out, identify patterns across teams and services, and design solutions that scale beyond a single system
- Focus on outcomes over output and care deeply about improving real reliability outcomes
- Strong communicator and influencer who can drive change across teams without direct authority
- Self-directed and comfortable defining problems, proposing solutions, and executing independently
- Collaborative team player who communicates with empathy and enjoys mentoring and learning from others

## Bonus Points

- Helped introduce or scale reliability practices in a growing organization
- Built internal tooling or platforms used by multiple teams
- Experience designing service-level scorecards or compliance/reporting systems
- Worked with both SaaS (e.g., DataDog) and self-managed observability stacks
- Previously a product engineer bringing empathy for developer experience
- Experience with database reliability and performance (PostgreSQL)

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