# Enablement Lead, Government

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** Washington, DC
**Role:** Customer Success
**Salary:** $186k – $207k/yr
**Experience:** 6+ years
**Skills:** Chatgpt Enterprise, Agents, Instructional Design, Workshop Facilitation, Executive Presentations, Adoption Strategy, Organizational Change, Government Workflows, Customer Education, Learning Journeys, Program Management, Customer Engagement
**Posted:** 2026-08-24

> Leads government-focused enablement and adoption programs for OpenAI products, from onboarding through sustained usage and measurable mission impact. The role requires 6+ years in customer-facing enablement, instructional, adoption, or transformation work, with strong facilitation, communication, product fluency, and public-sector credibility.

## Job Description

## Responsibilities
- Own enablement of OpenAI products, including ChatGPT Enterprise and Agents, and define responsible adoption patterns for government organizations.
- Lead customers through onboarding, activation, expansion, optimization, and long-term adoption.
- Define and manage structured enablement and deployment programs with goals, milestones, owners, and success measures.
- Design and deliver onboarding sessions, advanced training, executive briefings, academies, hackathons, listening sessions, and hands-on mission or workflow labs.
- Guide government leaders, champions, technical teams, and working teams through organizational change and practical workflow adoption.
- Serve as a subject matter expert for designated products, roles, or government mission areas.
- Develop learning journeys, training materials, playbooks, FAQs, demonstrations, use cases, customer stories, and communications.
- Provide education for product launches, new features, and capability rollouts.
- Advise customers on workforce communications and engagement strategies.
- Build relationships with government leaders, program owners, technical teams, champions, and front-line public servants.
- Support customer communities, events, and peer-learning experiences.
- Identify and amplify government champions, creative use cases, and customer outcomes.
- Partner with Sales, Customer Success, Solutions Engineering, Solutions Architecture, Delivery, Product, Global Affairs, Communications, Marketing, and other teams.
- Synthesize customer feedback, adoption signals, participation data, and engagement outcomes to improve programs.
- Translate cross-customer patterns into scalable programs, content, playbooks, and best practices.

## Requirements
- 6+ years of experience in customer-facing, enablement, instructional, adoption, or transformation roles.
- Experience engaging executive, business, and technical audiences in government or similarly complex enterprise environments.
- Understanding of and commitment to public service.
- Exceptional presentation, facilitation, and communication skills.
- Experience designing learning journeys and leading workshops, training programs, executive engagements, customer events, or scaled adoption initiatives.
- Practical fluency with ChatGPT, Agents, and the broader OpenAI product ecosystem.
- Strong writing and storytelling skills.
- Ability to connect enablement activities to measurable adoption, operational, customer, risk, or mission outcomes.
- Ability to convert customer patterns into scalable systems, programs, content, and best practices.
- Strong organization and ability to manage multiple workstreams in ambiguous, live customer environments.
- Humility, empathy, curiosity, and commitment to safe and responsible AI.

## Compensation
- Annual salary: $186,300–$207,000.
- Hybrid work model with three days in the office per week.
- Relocation assistance is available.
- Travel and regular work from government customer sites are required.

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