# Sr Staff Product Operations Manager

**Company:** [Databricks](https://hotfix.jobs/companies/databricks)
**Location:** Bellevue, WA, Seattle, WA
**Role:** Product Operations
**Salary:** $180k – $247k/yr
**Experience:** 9+ years
**Skills:** SQL, Business Intelligence, Salesforce, Zendesk, Jira, Looker, Tableau, Databricks, ETL, Dashboards
**Posted:** 2026-04-27

> Leads operational alignment between Engineering, Product, Support, and GTM teams, scaling support operations, building dashboards, and translating insights into data-driven strategies. Requires 9+ years experience, bachelor's degree, SQL/BI expertise, and cross-functional leadership in tech/SaaS.

## Job Description

## Key Responsibilities
- Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
- Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
- Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements.
- Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels.
- Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management.
- Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.

## What We Look For
**Professional Experience:** Minimum of 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.

**Education:** Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics). An MBA is highly preferred.

- Demonstrated experience in designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment.
- Expert-level ability to navigate large, complex datasets using SQL-based tools and Business Intelligence (BI) platforms to drive strategic decision-making.
- Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams such as Engineering, Product, and Sales.
- Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences.

## Nice to Have
- Familiarity with Databricks tools, especially for extract/transform/load functions.
- Experience working on Support Operations for SaaS based companies.
- Familiarity with tools like Salesforce, Zendesk, Jira, Looker/Tableau, and operational workflows.

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