# Shift Lead

**Company:** [Sandbox VR](https://hotfix.jobs/companies/sandbox-vr)
**Location:** Louisville, KY, Indianapolis, IN
**Role:** Other
**Salary:** $33k – $33k/yr
**Experience:** 1+ years
**Skills:** Vr Operations, Guest Service, Troubleshooting, Team Leadership, Retail Operations, Training
**Posted:** 2023-03-08

> Lead shifts at a Sandbox VR location by guiding guests through immersive VR experiences, troubleshooting tech, maintaining the store, and coaching a team to deliver exceptional service. Requires 1+ year retail/hospitality leadership, weekend availability, and physical stamina.

## Job Description

## What You Will Be Doing

**Create Unforgettable Guest Moments**
- Greet guests with energy and invite them into an exciting, welcoming environment
- Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
- Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

**Be a Tech & Experience Expert**
- Master our proprietary tech and keep gear calibrated
- Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
- Communicate with management and tech support when issues arise, clearly and quickly

**Keep Things Running Smoothly**
- Maintain a spotless, high-energy store that meets Sandbox VR standards
- Sanitize gear thoroughly and display materials/gift cards to brand expectations
- Prepare iPads, body trackers, and gear before and after every session

**Shift Leadership & Coaching**
- Open/close the store, manage daily audits, break schedules, and labor spend
- Run shift check-ins, coach in real time, and train new hires
- Ensure team performance, morale, and guest service standards remain high

## What We Are Looking For
- Egoless & Coachable: You take feedback well and pitch in wherever needed
- Adaptable & Proactive: You’re resourceful, self-driven, and good with change
- Team-Focused: You stay positive and celebrate group wins
- Reliable: On time, in uniform, and ready to shine
- Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
- Weekend Availability: Required
- Leadership: 1+ year in retail/hospitality leadership

## Benefits
- Paid sick time + 401(k) match
- Commuter benefits (transit + parking)
- Referral bonuses + employee discounts
- Free VR sessions

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