# Customer Success Advisor

**Company:** [Illumio](https://hotfix.jobs/companies/illumio)
**Location:** Remote
**Role:** Customer Success
**Salary:** $125k – $149k/yr
**Experience:** 5+ years
**Skills:** Customer Success, technical account management, professional services, Cybersecurity, enterprise saas, customer adoption, Renewals, executive business reviews, net retention rate, it security, it operations, Product Management, technical presentations
**Posted:** 2026-08-04

> The Customer Success Advisor drives onboarding, product adoption, renewals, and expansion across enterprise customer accounts. The role requires at least five years in a customer-facing success, technical account management, or professional services position, preferably in cybersecurity or enterprise SaaS.

## Job Description

## Responsibilities
- Develop cross-functional knowledge spanning IT Security, IT Operations, Infrastructure, and Application Portfolio Management.
- Partner with Sales, Professional Services, Support, Product Management, Engineering, and the Office of the CTO to drive strategic customer roadmaps.
- Inspect customer adoption issues and execute plans to improve adoption health.
- Connect adoption health to renewals, forecast upcoming renewals, and manage renewal processes end to end.
- Partner with Sales to identify expansion opportunities and improve net retention rate across the account portfolio.
- Build trusted-advisor relationships with executive stakeholders, technical teams, and day-to-day users.
- Establish and document definitions of success with executive sponsors through quarterly Executive Business Reviews.
- Build strategic product adoption roadmaps for every customer.
- Monitor adoption health across all assigned accounts.
- Coordinate cross-functional support to onboard customers quickly and with high quality.
- Identify product or feature gaps and coordinate responses and delivery timelines with the product team.
- Capture and document customer use cases, value stories, and other information for the Customer Success repository.
- Travel onsite to customers as needed.

## Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role.
- Experience in cybersecurity or enterprise SaaS is preferred.
- Proven ability to build trust and communicate effectively with C-suite, vice president, and director-level contacts, as well as platform users.
- Excellent verbal, written, and presentation communication skills.
- Detail-oriented, with the ability to prioritize and adapt in a changing environment.

## Similar roles

- [Customer Success Manager, Enterprise](https://hotfix.jobs/jobs/a939de60-db2c-412f-81a4-0e6658a37d6f) - Prove AI - Los Angeles, CA - $125k – $150k/yr
- [Manager, Client Success](https://hotfix.jobs/jobs/25725b5f-004d-45ab-a7ae-d95dfe50f171) - Garner Health - Remote - $125k – $150k/yr
- [Partner Engagement Specialist, TRANSCOM](https://hotfix.jobs/jobs/b01a6b6c-fab9-4b3d-9bad-111b2c130355) - Onebrief - St. Louis, MO - $125k – $150k/yr
- [Scaled Success Program Manager](https://hotfix.jobs/jobs/102ece55-f502-45b5-a71f-a502e174c1c5) - CodeRabbit - San Francisco, CA - $125k – $250k/yr
- [Customer Success Manager II](https://hotfix.jobs/jobs/cdd9384a-2c7e-4465-9fcc-998542be9587) - Tines - Remote - $125k – $125k/yr

**Apply:** https://hotfix.jobs/jobs/d21e2792-c01e-4dde-bb62-1b7eff01df38
**Canonical:** https://hotfix.jobs/jobs/d21e2792-c01e-4dde-bb62-1b7eff01df38