# Onboarding Analyst, Customer Success

**Company:** [Doxel](https://hotfix.jobs/companies/doxel)
**Location:** Remote
**Role:** Customer Success
**Salary:** $80k – $95k/yr
**Experience:** 2+ years
**Skills:** SaaS, Project Coordination, Customer Onboarding, CRM, Customer Success Tooling, Planhat, Analytics, Process Improvement, Written Communication, Emea
**Posted:** 2026-08-21

> Coordinates SaaS customer onboardings by tracking requirements, dependencies, files, risks, and stakeholder deliverables. The role suits an organized operator with at least two years of SaaS and coordination-related experience who can support customer communication and grow into implementation ownership.

## Job Description

## Responsibilities
- Own onboarding requirements and track open items to completion across multiple concurrent implementations.
- Coordinate internal teams, hold stakeholders accountable for deliverables, and keep department partners aligned.
- Request, arrange, validate, and prepare onboarding files for accurate, timely delivery.
- Track status and surface outstanding, stuck, or at-risk work before it becomes a problem.
- Escalate risks with context and proposed paths forward.
- Support customer-facing communication and grow into direct ownership of customer accounts.
- Identify onboarding friction and recommend process improvements.

## Requirements
- 2+ years in a SaaS environment.
- 2+ years in operations, support, project coordination, analytics, or a similar field, with measurable improvement experience.
- Ability to coordinate multiple dependent workstreams without losing track of details.
- Strong process orientation, organization, initiative, and written communication skills.
- Curiosity, adaptability, self-awareness, coachability, and willingness to learn new technologies.
- Comfortable supporting US and EMEA time zones.
- Willingness to travel for mandatory quarterly business reviews four times per year and additional travel as needed.

## Nice-to-Haves
- Exposure to commercial construction, engineering, or design.
- Experience supporting SaaS implementations or customer onboarding.
- Familiarity with project coordination, CRM, or customer success tooling.
- Experience with Planhat or similar customer success platforms.

## Compensation & Benefits
- Competitive base salary and equity package.
- Comprehensive medical, dental, and vision insurance.
- Home office stipend.
- Monthly cell phone and internet allowance.
- Flexible PTO and generous company holiday policy.

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