# Client Success Delivery Manager

**Company:** [Hinge Health](https://hotfix.jobs/companies/hinge-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $77k – $139k/yr
**Experience:** 2+ years
**Skills:** Project Management, Client Success, Account Management, Cross-Functional Collaboration, B2B Client Management, Data Analysis, Process Improvement, Stakeholder Management, Qbr/Abr Preparation, Playbook Development
**Posted:** 2026-06-24

> Strategic client-facing operator supporting enterprise account executives by leading cross-functional initiatives, driving client retention and growth, and improving internal processes for a fast-growing digital health company.

## Job Description

## What You’ll Accomplish

**In your first 3 months:**
- Build trusted working relationships with Client Executives and cross-functional partners across Legal, Sales, Marketing, Clinical, and Product.
- Learn our client portfolio, operating rhythms, and internal systems so you can quickly support high-priority deliverables (e.g., client reporting, ABR/QBR preparation, implementation and issue-resolution workflows).
- Take ownership of execution for key client initiatives, ensuring tasks are clearly defined, owners are aligned, and deadlines are consistently met.

**In your first 6 months:**
- Lead key workstreams within high-stakes, multi-stakeholder initiatives (e.g., ABRs, competitive responses, renewals, product launches), coordinating inputs across teams and keeping projects on track without constant escalation.
- Transform client data and feedback into clear, actionable insights and narratives that Client Executives can confidently bring to senior client stakeholders.
- Create and refine playbooks, templates, and checklists that make it easier for Client Executives to run repeatable, high-quality client motions at scale.

**In your first year:**
- Identify patterns across your client portfolio that inform our commercial strategy, product roadmap, and go-to-market positioning.
- Partner with Client Executives and internal teams to streamline internal processes, knowledge management, and tooling so the broader team can operate more efficiently.
- Own and report on key success metrics for the projects and workstreams you lead, demonstrating your impact on client outcomes, retention, and growth.

## Who You Are
- You’re a highly organized, proactive operator who takes pride in delivering excellent client service and smooth execution behind the scenes.
- You thrive in a fast-paced, ambiguous environment, are comfortable juggling multiple projects, and know how to bring order and clarity to complex situations.
- You build strong, trust-based relationships with cross-functional partners and are known as the person who can “get things done” and drive alignment without formal authority.
- You are comfortable working with data and narratives—able to turn inputs from multiple systems and stakeholders into clear, concise, and compelling client-ready materials.
- You care deeply about both the client experience and internal team efficiency and look for ways to continuously improve both.

## Basic Qualifications
- 2+ years of experience in client success, account management, consulting, or strategic/operational roles supporting B2B or enterprise clients, with exposure to multi-stakeholder initiatives that impact business outcomes.
- Experience coordinating cross-functional work across teams such as Sales, Marketing, Legal, Operations, Clinical, or Product to support client-facing deliverables or projects.
- Strong project management and organizational skills with a track record of managing multiple concurrent projects, communicating clearly, and consistently meeting deadlines in a fast-moving environment.

## Preferred Qualifications
- Proven success building influential partnerships across departments to achieve complex business objectives and remove roadblocks for client-facing teams.
- Experience serving as the central coordinator for multi-stakeholder initiatives, driving clarity, accountability, and follow-through without direct authority.
- Subject matter depth in a client-facing or operations role that enables you to act as a trusted partner to internal stakeholders and quickly master new products, market dynamics, and industry trends.
- Demonstrated ability to make sound decisions in ambiguous, high-pressure situations and manage trade-offs between competing priorities while maintaining focus on client impact and business outcomes.
- Experience driving systematic improvements to processes, client experience, or team capabilities—experimenting with new approaches, learning from results, and scaling what works.
- Operational mindset with an understanding of how internal systems, workflows, and tooling create business outcomes and experience identifying bottlenecks and designing solutions that improve efficiency and scalability.

## What You’ll Love About Us
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development, and support your life outside of work with stipends aligned to modern ways of living.
- Grow with us: Grow with us through discounted company stock via our ESPP with easy payroll deductions.

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