# Customer Engineer

**Company:** [Reltio](https://hotfix.jobs/companies/reltio)
**Location:** Austin, TX
**Role:** Support Engineering
**Salary:** $77k – $142k/yr
**Experience:** 3+ years
**Skills:** AWS, GCP, Azure, REST APIs, Python, Java, JavaScript, JSON, Postman, NoSQL
**Posted:** 2026-02-10

> Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in SaaS support, public clouds, and programming.

## Job Description

## Job Summary

Customer Engineer provides expert technical support to high-value customers and partners, resolving complex issues and proactively ensuring system health. They share knowledge to enhance customer satisfaction and product improvement.

## Job Duties and Responsibilities

- Handle complex technical problems including technical configuration, workflow compilation, lambda code debug, integration, and JSON knowledge.
- Resolve all categories of customer technical issues through research, reproduction, and troubleshooting.
- Provide alternate solutions and exercise independent judgment for prompt resolution.
- Provide high-quality customer engineering assistance resulting in high customer satisfaction.
- Serve as subject matter expert in multiple product features for supporting, enhancing, and fixing solutions at scale.
- Attend client meetings to analyze, troubleshoot, and diagnose problems.
- Participate in rapid response teams with engineering and DevOps.
- Actively monitor tenant-level alerting tools and participate in escalation prevention.
- Provide input on product and service enhancements to Engineering, Product Management, Sales, and Marketing.
- Operate with minimal guidance on daily tasks.
- Stay up-to-date on product functionality, architecture, and operational impact.
- Participate in 24/7 on-call rotation and weekend shifts as needed.
- Share and develop best practices, contribute to knowledge base.
- Proactively communicate to avoid escalations.
- Author technical documents on common issues.
- Lead support initiatives.

## Skills You Must Have

- Bachelor's degree in Computer Science or equivalent.
- 3+ years experience with on-premise or cloud Data Unification solutions.
- 3+ years supporting enterprise SaaS products in customer-facing role.
- 3+ years with Public Clouds (AWS/GCP/Azure).
- 3+ years with REST APIs and integration tools.
- 3+ years as software engineer, support engineer, or solution engineer for Enterprise applications.
- Experience in data management, master data management, analytics, big data platforms.
- Hands-on programming (Python, Java).
- Object-oriented design, data structures, algorithms, problem-solving.
- RESTful API development and debugging, Postman.
- Web UI development with JavaScript frameworks.
- Working knowledge of scalable distributed data systems (distributed file systems, Java, cloud).

## Skills That Are Nice to Have

- MS in computer science or equivalent.
- Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB), distributed indexes.

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