# Process Risk and Compliance Operations Manager

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** Business Operations
**Salary:** $156k – $193k/yr
**Experience:** 8+ years
**Skills:** Risk Management, Risk Framework Design, Risk Registry, Key Risk Indicators, Ai Governance, Root Cause Analysis, Program Management, Cross-Functional Collaboration, Stakeholder Management, Incident Response
**Posted:** 2026-06-15

> Own strategic risk frameworks, risk registry, and AI governance for Community Support. Partner with Insider Threat Investigations and drive systemic root cause resolution across the organization.

## Job Description

## Risk Strategy, Frameworks and AI Risk Governance
- Design and own the CS Risk Appetite Framework — define guardrails, escalation triggers, and pre-approved response actions. Requires continuous negotiation with senior leaders and cross-functional partners.
- Own and evolve the CS Risk Registry as a living strategic instrument. Challenge prioritization, validate risk scores, identify risks missed by automated systems, and ensure remediation accountability.
- Develop and stress-test risk assessment standards including key risk indicators (KRIs), risk typologies, and emerging threat hypotheses.
- Support the evolution of models and processes used in detection triage and investigation by interrogating model assumptions and sources of risk.
- Establish ongoing governance cadences — risk review boards, quarterly risk assessments, and challenge sessions.

## Investigations Partnership and Strategic Oversight
- Collaborate closely with the Insider Threat Investigations team to ensure investigative outcomes are systematically captured, contextualized, and integrated into risk governance.
- Co-design escalation and review protocols for high-severity investigation findings and risk non-compliant transactions.
- Participate in joint case reviews, postmortems, and incident debriefs to extract systemic insights.
- Provide strategic risk context to the Investigations team to help prioritize investigative focus areas.
- Coordinate the feedback loop between investigations and AI-driven detection systems.

## Root Cause Resolution Program Management
- Own the end-to-end lifecycle of root cause resolution — from identification through verified remediation and closure.
- Maintain and govern a centralized root cause and remediation tracker that captures all identified systemic issues, assigns ownership, defines milestones, and provides real-time visibility.
- Distinguish between symptomatic fixes and true root cause resolution. Challenge surface-level patches and advocate for structural solutions.
- Drive cross-functional remediation workstreams and hold workstream owners accountable through regular status reviews and executive escalation.
- Track resolution effectiveness over time and monitor whether implemented fixes reduce recurrence of underlying risk.
- Integrate root cause intelligence into the risk registry and risk appetite framework.
- Report on root cause resolution health to senior leadership.

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**Canonical:** https://hotfix.jobs/jobs/d1ad3cc9-4947-4120-8435-78c3b0f691a6