# Enterprise Customer Success Manager

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Tokyo, Japan
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** B2B SaaS, Customer Success, Account Management, Onboarding, Project Management, Customer Success Plans, Stakeholder Management, Usage Analytics, MEDDIC, Command Of Message
**Posted:** 2026-08-12

> Leads customer adoption, onboarding, success planning, and health management for Datadog’s largest strategic enterprise accounts. The role requires 3+ years of B2B SaaS Customer Success or Account Management experience, enterprise portfolio management, and business-level Japanese and English.

## Job Description

## Responsibilities

- Partner with Sales and Technical Solutions to drive product adoption from onboarding through maturity.
- Own, design, advance, and project-manage onboarding processes for new customers.
- Develop, manage, and execute customer success plans.
- Align continuously with decision-makers on the value and outcomes of customers’ investments in Datadog.
- Build and maintain relationships with key people and influential stakeholders within customer organizations.
- Collaborate closely with internal Sales, Support, Enablement, Product, Finance, and Legal teams.
- Monitor and analyze usage data to identify renewal opportunities and risks early.
- Serve as the ultimate owner of customer product adoption and customer health.
- Travel as needed for customer visits and events.

## Requirements

- 3+ years of practical experience in Customer Success or Account Management within B2B SaaS.
- Experience managing an account portfolio that includes large enterprise customers.
- Ability to lead discovery to understand customer challenges, objectives, and priorities.
- Excellent communication skills, including the ability to explain complex topics clearly and connect them to customer challenges and objectives.
- Ability to adapt messaging flexibly to different audiences.
- Willingness to continuously develop skills and contribute to team best practices in a fast-paced environment.
- Business-level or higher proficiency in both Japanese and English, including reading, writing, and speaking.

## Compensation & Benefits

- Best-in-class onboarding.
- MEDDIC and Command of Message sales training.
- Inclusive company culture and opportunities to participate in community guilds.
- Department mentors and buddy programs for internal networking.
- Ongoing professional development, product training, and career paths.
- New-hire equity (RSUs) and an employee stock purchase plan (ESPP).
- Comprehensive and competitive benefits package.

Benefits and growth opportunities may vary depending on the country of employment and the terms of employment with Datadog.

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