# Senior Software Engineer - AI and Automation, Data & Analytics | USA | Remote

**Company:** [Grafana Labs](https://hotfix.jobs/companies/grafana-labs)
**Location:** Remote
**Role:** ML Engineering
**Salary:** $154k – $185k/yr
**Experience:** 5+ years
**Skills:** Python, JavaScript, LangChain, Crewai, Anthropic Mcp, LLM APIs, OpenAI, Anthropic Claude, BigQuery, SQL, Salesforce, Slack, HubSpot, Gcp Cloud Functions
**Posted:** 2026-04-07

> Build AI-powered internal tools and agentic workflows for GTM teams, integrating LLMs with Salesforce, BigQuery, and Slack. Requires 5+ years backend experience, Python proficiency, and hands-on LLM orchestration like LangChain.

## Job Description

## What You’ll Be Doing

### Agentic Tool Development
- Own end-to-end development of agentic and AI-integrated workflows: design, implementation, testing, deployment, and maintenance
- Build modular, composable agentic systems using frameworks like **LangChain**, **CrewAI**, **Anthropic MCP**, or similar orchestration libraries
- Develop "agentic skills" for SDR and CSM teams—reusable capabilities that agents can invoke across interfaces (Slack, dashboards, internal apps)
- Implement observability and feedback loops: logging, performance metrics, prompt iteration, and model evaluation

### Systems Integration & Backend Services
- Build MCP servers, CLIs and APIs and microservices that connect AI models to business systems: **Salesforce**, **BigQuery**, **Slack**, **HubSpot**, email, calendars, analytics tools
- Architect data flows that enable retrieval-augmented generation (**RAG**): connecting LLMs to internal knowledge bases, customer data in BigQuery, Salesforce data, and real-time business context
- Build serverless or containerized services (**GCP Cloud Functions**, **Cloud Run**, or similar) that scale with usage and integrate with Grafana's cloud infrastructure

### GTM Automation & Workflow Manufacturing
- Scope high-impact automation problems autonomously by shadowing Sales, Customer Success, and Marketing teams to identify efficiency gaps
- Design and deploy automation workflows using tools like **n8n**, **Zapier**, **Prefect**, or custom orchestration platforms
- Build systems designed for self-service, with documentation and enablement materials that let others operate them independently

### Collaboration & Technical Leadership
- Partner with GTM Analytics, Field Operations, Strategy & Planning, and GTM Systems teams to scope, prioritize, and refine use cases
- Collaborate with Data Engineering to source and structure relevant data for agentic and AI-enabled workflows
- Communicate technical constraints and trade-offs clearly to non-technical stakeholders across Revenue Operations and GTM leadership
- Establish and champion governance and compliance standards to AI workflows, including access controls, audit trails, and human-in-the-loop escalation path

## What Makes You a Great Fit / Requirements
- 5+ years of software engineering experience, including backend development and systems integration work
- Strong proficiency in **Python** (preferred) or **Javascript/Node.js**
- Hands-on experience with **LLM APIs** (**OpenAI**, **Anthropic Claude**, or similar) and orchestration libraries (**LangChain**, **LlamaIndex**, **Anthropic MCP**, **Semantic Kernel**, etc.)
- Comfortable building internal APIs, microservices, or serverless systems (**GCP Cloud Functions**, **Cloud Run**, **AWS Lambda**, or similar)
- Familiarity with **SQL** and data warehouses (**BigQuery** preferred)—you understand how to query, structure, and pipeline data for AI workflows
- Experience with authentication patterns, secure API handling, rate limiting, and workflow automation
- Proven ability to deliver AI-powered features in production environments—you've shipped tools that real users depend on
- Strong problem selector who can identify high-leverage initiatives and push back on low-impact requests
- Thrives in ambiguous, fast-moving projects; able to balance experimentation with engineering rigor
- Clear technical communicator—you can explain complex systems in simple terms and collaborate effectively with product and data stakeholders
- Comfort with autonomy—you identify the right questions, structure unstructured problems, and drive work independently

## Bonus Points For
- Experience with frontend frameworks & tooling (**React**, **Slack Block Kit**, dashboard components) to build user-facing interfaces for AI tools
- Familiarity with GTM platforms like **Salesforce**, **HubSpot**, **Outreach**, **Gainsight**, or similar CRM/sales engagement tools
- Experience with vector databases or retrieval pipelines (**Pinecone**, **Weaviate**, **ChromaDB**, **pgvector**, or similar)
- Prior work automating sales, customer success, or marketing workflows in a B2B SaaS environment
- Experience with workflow automation platforms like **n8n**, **Prefect**, **Clay**, **PhantomBuster**, **Apify**, **Dust**, or similar tools
- Familiarity with **Model Context Protocol (MCP)** or similar standards for connecting AI systems to data sources and tools
- Exposure to observability tools for AI systems (**LangSmith**, **Weights & Biases**, custom logging/evaluation frameworks)
- Experience working in Revenue Operations, GTM Analytics, or Sales Operations environments
- Previous experience in open source or developer-focused SaaS companies
- Familiarity with or exposure to graph databases and their use in RAG systems (**Neo4J**, **Memgraph**, **Puppygraph**)

## Compensation & Rewards
In the United States, the Base compensation range for this role is **USD 154,445 - USD 185,334**. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits.

## Similar roles

- [Senior AI Engineer](https://hotfix.jobs/jobs/fdf9ce54-1a65-4442-a904-d175b0df9243) - Grafana Labs - Remote - $154k – $185k/yr
- [Sr. Software Engineer, Machine Learning](https://hotfix.jobs/jobs/19067112-c9ce-4c49-8706-9f960d168a9c) - Pinterest - Remote - $156k – $320k/yr
- [Sr. Software Engineer, tvScientific](https://hotfix.jobs/jobs/82f201f6-0d12-4205-9a11-8a912b57fef9) - Pinterest - Remote - $156k – $320k/yr
- [Senior Software Engineer - ML Infrastructure](https://hotfix.jobs/jobs/ce708525-34f1-4474-9516-673a3457e146) - Applied Intuition - Sunnyvale, CA - $153k – $222k/yr
- [Senior AI Engineer, Enterprise](https://hotfix.jobs/jobs/87a30fd1-3fe6-47f3-a0a1-da444f3c00f4) - Snowflake - Menlo Park, CA - $156k – $224k/yr

**Apply:** https://hotfix.jobs/jobs/d182728b-ee48-41c1-8d1f-b440bbbc7c0c
**Canonical:** https://hotfix.jobs/jobs/d182728b-ee48-41c1-8d1f-b440bbbc7c0c